Complaint Review: Kerry Ford - Cincinnati Ohio

Me and the gf went to Kerry Ford about one month ago to trade in a 2012 Acura Tl that we bought there one year ago. We spoke to Bruce. We explained to him what we wanted to do and the payment we wanted to stay around. He had us test drive a 2014 Explorer that had some issues , there was a knocking noise when Bruce started it up, there was some bondo work on the rear hatch and the hood was paint chipping real bad. Explained all the issues to him.

He then looked over the car and said he could give us 10,000 for it and that if we waited for Joel to come in that he maybe able to do more this was on a Saturday night. Bruce said he would contact us on Sunday if not then he would on Monday. Well 3 weeks later we heard nothing. We both went to opening day and happened to see another guy we know there that works at Kerry and explained to him out issue. The next day I received a message from Bruce on Facebook asking us if we were still interested in a Explorer. I sent him a message back explaining our fustration that he should have contacted us not 3 weeks later. I explained to him I would talk with the girlfriend and see what she wanted to do.

I messaged him back a day later and asked him when he and Joel would be there he said Saturday after 12. Saturday came around we went up there and talked to him about what we wanted to do and he said that he would see what he would do. The only Explorer they had was the one that we test drove a month ago that had a lot of issues said he would have to do better on the price if they were going to fix the issues. He took her car back to someone to look over it again but this time they said they would give 9000 for it. Still would not budge on the explore with the issues. Again we explained to Bruce and now Chris that she didnt want to go over 350 a month payment so we signed a letter/ offer sheet. So Bruce ran Amanda's report and Joel told him he could get her approved but she would have double apr then what she has now and a payment of 450 a month.

Bruce told me that in order to get the payment she wants I have to co-sign again. I said you know you can get her approved , and I dont want you to come back and say the payment is 354 or 356 it has to stay under 350. Bruce said to me Amanda and Chris yes Joel says he can do it. He asked me what my score was and I said between 650 and 670, he proceeded to say no worries then. My score came back at a 693. After 5.5 hours of being there Bruce says the banks are closed that Joel will have to work on it Monday and that he would call us in the afternoon. One pm came around and no call, so I sent a message to Bruce on Facebook asking him if there was a update. He read it right away and nothing was said all day. Monday night Amanda called Bruce and had to leave a message.

Tuesday came around and still no call Amanda decided to call again and was able to get a hold of Bruce he said he was busy yesterday and that Joel is off today that we would have to call Bruce tomorrow to find an update. I contracted Joel on Facebook and explained to him our fustration that no one is calling us or letting us know anything. I called Wednesday to speak to Bruce only to find out that he is off. I have bought 4 cars from Kerry Ford and GMC in the past hence why i keep going back. Once shame on you twice shame on me. I thought second time my friend wouldn't do me wrong. If you don't mine not being contacted and lied to this is the dealership for you.