- Report: #701836
Complaint Review: KingKoil Mattresses - Calgary Alberta
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KingKoil Mattresses
5811-46 Street SE Calgary, T2C 4Y5 Alberta, Canada
Phone:
1-800-661-4369
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KingKoil Mattresses KingKoil Mattress warranty is totally useless. Calgary, Alberta Canada
We purchased the most expensive mattress and box spring in Brandon, Manitoba in September 08. This KingKoil Aristocrat was queen size pillowtop luxury, costing $2199.+ taxes. We also purchased a mattress topper, since any stains would invalidate the warranty. Warranty said "lifetime" warranty, invalidated only by stains and the absence of a centre support on box spring.
After very few months of sleeping on this bed, big dents appeared where we slept, and there was a huge ridge up the centre. Apparently the foam was being pushed out of where it was needed and into the edges and centre. Pillowtops are not made to be turned upside down.
We complained to the store in less than a year. They looked at it and said the dent would have to be more than 3 inches in depth, and warned us KingKoil was not good at honouring warranty. We talked to the customer service at KingKoil at least 3 times. At their request, we sent 8x10 colour photographs of the mattress and its box spring. They "can't find them" and read us a new warranty that we had never seen, stating that the mattress must be turned end for end regularly.
Turning a mattress end for end will do nothing to stop the foam from squishing to the centre and edges of the mattress. The mattress is so heavy it cannot be handled easily, and that would not have made any difference to eliminating the big ditches. Our ditches are now 6 inches deep.
Bottom line: We have no usable mattress and no warranty after 2 1/2 years.
Our warning: DO NOT buy KingKoil mattresses!
After very few months of sleeping on this bed, big dents appeared where we slept, and there was a huge ridge up the centre. Apparently the foam was being pushed out of where it was needed and into the edges and centre. Pillowtops are not made to be turned upside down.
We complained to the store in less than a year. They looked at it and said the dent would have to be more than 3 inches in depth, and warned us KingKoil was not good at honouring warranty. We talked to the customer service at KingKoil at least 3 times. At their request, we sent 8x10 colour photographs of the mattress and its box spring. They "can't find them" and read us a new warranty that we had never seen, stating that the mattress must be turned end for end regularly.
Turning a mattress end for end will do nothing to stop the foam from squishing to the centre and edges of the mattress. The mattress is so heavy it cannot be handled easily, and that would not have made any difference to eliminating the big ditches. Our ditches are now 6 inches deep.
Bottom line: We have no usable mattress and no warranty after 2 1/2 years.
Our warning: DO NOT buy KingKoil mattresses!
1 Updates & Rebuttals
Anonymous
calgary,Alberta,
Canada
Sue Them!
#2Consumer Suggestion
Sun, March 13, 2011
Sue them in small claims court. They will settle with you, as it is cheaper than the cost of defending.
On another note, KingKoil Mattresses are notorious for having the 'dent' issue you described. Do a google on them to find out what other consumers have experienced.
Also, in the future, do some research into what you are buying. An example is some of Sears mattresses are made by KingKoil but have the Sears logo on them.
Good luck.
