- Report: #1081472
Complaint Review: Kitson Boards LLC - Olympia Washington
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Author Not Confirmed
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Kitson Boards LLC
9640 Tilley Road S Olympia, 98512 Washington, USA
Phone:
360-878-9526
Web:
www.kitsonboards.com
Categories:
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Kitson Boards, LLC CROOKS! Olympia Washington
My husband and I purchased from Kitson in February 2013 on a 'special' incentive that was published to us from an employee who happens to be a family member. The special was such that for $1100 and free shipping we would receive one CUSTOM board and a FREE demo board, but we had to complete the transaction on that day. Because we had already been considering purchasing a board, we took the bait. This was a phone transaction and all order and shipping confirmation was exchanged via email. They do not have a store front but the transaction was not driven through their website.
We received delivery for the demo board in about 2 weeks along with paddles that we also purchased. In March I received the run around. In April I officially cancelled my order in writing and demanded a refund. I was accidentally copied on an email that Mike, the owner, sent to his technician stating that I "deserved zero service" and that I could "cancel the order or wait." The website offers the option of purchasing EPS foam blanks but when I requested my custom board order to be changed to blanks he described this as "extorting" because he knew that I would send these to my cousin, his former employee, to build my board.
In July I received unexpected correspondance from a (suspected) new employee and was told that he would follow up on my refund but then of course that never happened. In August, Mike wrote to me stating that my refund had to be issued by my credit card company. I called my bank and coincidentally the CSR who helped me file a claim against Kitson was the victim of the same exact issue for this exact company. Fortunately for this person his cousin who is an attorney sent a letter to Kitson and he received a full refund plus 20% more "for his trouble" and a coupon to order a board.
It is now September 3rd and after a complaint filed with the Washington BBB, and numerous emails to Kitson we still have not received the refund we demanded.
I can not afford to fly to Washington to pursue a small claims suit but I definitely want this company to be reprimanded and I want my money back.
I have all the email correspondence as proof that Mike Kitson is a crook!
