- Report: #169316
Complaint Review: KK Music Store Ebay Celicio Instrument Company - Monterey Park California
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Author Confirmed
Why?
KK Music Store Ebay Celicio Instrument Company
2550 Corporate Place, C105. Monterey Park, 91754 California, U.S.A.
Phone:
877-262-8880
Web:
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KK Music Store, Ebay, Celicio Instrument Company Fraud, misrepresentation, defective trumpet. Ripoff Monterey Park California
KK Music Store (Ebay Power Seller) sold me a Pocket Trumpet then sent me a defective model. I sent emails back to them w/ clear instructions what not to send me under any circumstances they agreed I returned it then they sent me another defective model. Said they would refund my money but I'd have to pay shipping & handling costs $30 plus approx $15 of my own money to ship it back.
Company is selling Trumpets which have outside lacquer
inside valve chambers to unsuspecting students who don't
know any better. They say the reason the outside lacquer is inside the valve chambers is for looks which is
absurd.
Ebay now knows this is happening & does nothing
they claim they are a neutral 3rd party. Here's one of my
last emails to them:
Since you refuse to let me bring my bogus trumpet from KK
music to you. If you are serious on investigating this matter just ask KK Music to send you a blue pocket trumpet and open up one of the valves then you will see blue lacquer in the valve chambers which no way does it belong there under any circumstances! To allow KK Music to continue to sell this junk (unless they sell it as that) & ebay to make money off it is Criminal.. literally!
Victims of KK MUSIC DESERVE NOTHING LESS THAN TO BE
INFORMED OF WHAT YOUR INVESTIGATION (YOU CLAIM
YOU ARE DOING) FINDS OR ITS MEANINGLESS AND IS JUST
B.S.
I already have complete evidence of Fraud: The Trumpet &
emails correspondence from KK Music which proves it! You
have no excuse to let this continue and ebay is a co
conspirator by collecting funds from KK Music. No matter
what your guidelines are or that you state you are just 3rd disinterested party.. etc... etc.. you are making money from Internet Fraud.
Brian
San Francisco, California
U.S.A.
Company is selling Trumpets which have outside lacquer
inside valve chambers to unsuspecting students who don't
know any better. They say the reason the outside lacquer is inside the valve chambers is for looks which is
absurd.
Ebay now knows this is happening & does nothing
they claim they are a neutral 3rd party. Here's one of my
last emails to them:
Since you refuse to let me bring my bogus trumpet from KK
music to you. If you are serious on investigating this matter just ask KK Music to send you a blue pocket trumpet and open up one of the valves then you will see blue lacquer in the valve chambers which no way does it belong there under any circumstances! To allow KK Music to continue to sell this junk (unless they sell it as that) & ebay to make money off it is Criminal.. literally!
Victims of KK MUSIC DESERVE NOTHING LESS THAN TO BE
INFORMED OF WHAT YOUR INVESTIGATION (YOU CLAIM
YOU ARE DOING) FINDS OR ITS MEANINGLESS AND IS JUST
B.S.
I already have complete evidence of Fraud: The Trumpet &
emails correspondence from KK Music which proves it! You
have no excuse to let this continue and ebay is a co
conspirator by collecting funds from KK Music. No matter
what your guidelines are or that you state you are just 3rd disinterested party.. etc... etc.. you are making money from Internet Fraud.
Brian
San Francisco, California
U.S.A.
3 Updates & Rebuttals
Brian
San Francisco,California,
U.S.A.
KK Music Store: Talk is Cheap
#2Author of original report
Sat, March 13, 2010
There are serious reports here one of Fraud. Why should anyone believe you? It has taken you 5 yrs since I told my story here for you to respond. You say you've improved? I see a complaint on your Feb 2010 ebay feedback of an unhappy customer who says they got a bad instrument & you replied: "Best quality at this price."
You need to contact your everyone of Victims & reimburse them in full including the shipping & any other charges. Until you do this your posting means absolutely nothing.
KK Music Store
LA PUENTE,California,
United States of America
To Concerning Customers
#3UPDATE Employee
Fri, March 12, 2010
Dear Customers,
We understand and are aware of the many concerns that you all have addressed on this site. We thank you for being straight forward in pointing out these issues which give us a clear list of things that we need to improve. We have been working with our manufactures on fixing specific issues as well as improving our products overall quality. We have also devoted much effort in developing and training our staff in order to provide higher level of customer service.
We appreciate all of your comments, whether it is positive or negative, they are all valuable to us. We respect criticism and take them into careful consideration when making changes to our products and policies. We stand behind our products and will continue to make improvements based on your comments and feedbacks.
Thank you all for your help and support.
Sincerely,
Customer Relations,
KK Music Store
Brian
San Francisco,California,
U.S.A.
KK Music Store, Cecilio Musical Instrument Company and Ebay.Defective Trumpets
#4Author of original report
Mon, April 10, 2006
I reported my complaint with the Calif State Attorney General ad KK Music replied in writing. They state that all Cecilio Trumpets have outside Lacquer inside the Valve Chambers and this is not a defect. Ask any music store or instrument repair shop if this is acceptable. Any music store or instrument repair shop will say will no way! Buyer Beware!!!
