- Report: #790789
Complaint Review: Klein Kitchen and Bath - New York New York
Reported By:
Fair warning -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Klein Kitchen and Bath
1504 2nd Ave, New York, NY New York, New York, United States of America
Phone:
Web:
http://www.kleinkitchenandbath.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Klein Kitchen and Bath Upper East Side Kitchen and Bath Negligence and substandard work New York, New York
I have never written or posted reviews but feel compelled to warn everyone to avoid Klein Kitchen and Bath (aka Upper East Side Kitchen and Bath).
My two word description of the work done by Klein/Upper East Side K&B is "negligence" and "substandard."
Their only project manager is abusive and incompetent. He was rarely at the job site and never did what he promised. The whole experience was horrible. Over and over again Klein made promises they did not keep, kept making excuses, and blamed us for delays that were caused by their lack of preparation and attention to detail.
Klein Kitchen and Bath / Upper East Side Kitchen and Bath ruined our new kitchen cabinets by using the wrong tools so there are rough edges, exposed nails, and bad cuts throughout, not measuring correctly and leaving holes throughout, they could not figure out how to make anything flush, they put cheap valves in for the new sink plumbing that resulted in water damage to the cabinets, they did not protect the job site so that our new floor tiles and new counter top are scratched, and they abandoned the job when we repeatedly called their attention to all the examples of their negligence and substandard work.
My two word description of the work done by Klein/Upper East Side K&B is "negligence" and "substandard."
Their only project manager is abusive and incompetent. He was rarely at the job site and never did what he promised. The whole experience was horrible. Over and over again Klein made promises they did not keep, kept making excuses, and blamed us for delays that were caused by their lack of preparation and attention to detail.
Klein Kitchen and Bath / Upper East Side Kitchen and Bath ruined our new kitchen cabinets by using the wrong tools so there are rough edges, exposed nails, and bad cuts throughout, not measuring correctly and leaving holes throughout, they could not figure out how to make anything flush, they put cheap valves in for the new sink plumbing that resulted in water damage to the cabinets, they did not protect the job site so that our new floor tiles and new counter top are scratched, and they abandoned the job when we repeatedly called their attention to all the examples of their negligence and substandard work.
1 Updates & Rebuttals
Klein Kitchen and Bath
New York,New York,
Deceiving Review
#2REBUTTAL Owner of company
Thu, July 25, 2013
I'm the owner of Klein Kitchen & Bath and I feel compelled to respond to this because it is a deceiving review. I have had my team working consistently on this kitchen and has completed 99% of the work. My team had approximately one more day of work to address the finishing details on the punch list. Punch list items occur on any job and with any construction team and are a normal part of the renovation process. For some unknown reason, this client asked us to leave on the final day of work. We arrived with the full intention of finishing everything and had our team with us to do so. I didn't abandon the job. I never told the client that the job was complete. I have reached out to this client long before these complaints posted, asking when we could return to complete the job. We worked approximately 19 days on this job which brought us to 99% complete. This client has a lot of pictures of how the space looked during the process, but not what the kitchen looks like as a whole, now. This client also has pictures of water damage that occurred due to a faulty valve installed on a Friday, the client was gone all weekend, and the valve began a slow leak. When the client arrived home on Sunday night, they called me around 9pm and I immediately went to their home to attend to the situation. While unfortunate, there was no way to foresee that a seemingly normal valve would begin to leak hours after installation. In construction, sometimes incidents occur that we have no control over; the important thing is that we attended to the issue promptly and had/have every intention of completing this job and every job to the 100% satisfaction of the client.
Sincerely,
Eric Klein
