Klein Kitchen and Bath
New York,#2REBUTTAL Owner of company
Thu, July 25, 2013
I'm the owner of Klein Kitchen & Bath and I feel compelled to respond to this because it is a deceiving review. I have had my team working consistently on this kitchen and has completed 99% of the work. My team had approximately one more day of work to address the finishing details on the punch list. Punch list items occur on any job and with any construction team and are a normal part of the renovation process. For some unknown reason, this client asked us to leave on the final day of work. We arrived with the full intention of finishing everything and had our team with us to do so. I didn't abandon the job. I never told the client that the job was complete. I have reached out to this client long before these complaints posted, asking when we could return to complete the job. We worked approximately 19 days on this job which brought us to 99% complete. This client has a lot of pictures of how the space looked during the process, but not what the kitchen looks like as a whole, now. This client also has pictures of water damage that occurred due to a faulty valve installed on a Friday, the client was gone all weekend, and the valve began a slow leak. When the client arrived home on Sunday night, they called me around 9pm and I immediately went to their home to attend to the situation. While unfortunate, there was no way to foresee that a seemingly normal valve would begin to leak hours after installation. In construction, sometimes incidents occur that we have no control over; the important thing is that we attended to the issue promptly and had/have every intention of completing this job and every job to the 100% satisfaction of the client.
Sincerely,
Eric Klein