- Report: #91688
Complaint Review: Klein Tools - Owners Of Vaco Products Company - Skokie Illinois
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Klein Tools - Owners Of Vaco Products Company
7200 McCormick Blvd. Skokie, 60076 Illinois, U.S.A.
Phone:
847-677-9500
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Klein Tools - Owners Of Vaco Products Company ripoff Defective Nibbler Tool, Possible Face & Eye Injury or Possible Eye Loss Skokie Illinois
My complaint concerns the Klein #76011B Nibbler Cutting Tool (or earlier known as the Vaco Nibbler Cutting Tool #70376).
I was using this tool for the first time on December 28th, 2003 when an injury happened. I was cutting soft Aluminum (less than 1/16th of an inch thick) and was making my third cut when the shaft end broke off and the spring-nut-clip assembly shot upwards hitting me on and below my right eye. This caused bleeding from two cuts, redness, pain and swelling below and around my eye. Naturally, my face was directly above the tool as I observed the cutting.
The package says it will cut Aluminum up to 1/16" thick and mine was less than this. I was not wearing any eye protection because there is no indication on the package that eye protection should be worn. No warnings at all about personal protective devices.
I typed a letter and sent pictures of everything to Klien Tools via certified mail. I was contacted (by telephone) by Russ Goldmann II, Director, Corporate Engineering. Naturally, he wanted me to send the broken tool and the original package to them for their evaluation, but because my injuries were not sever and I had no medical expense's or lost time at work, they wasn't too concerned about the injuries I did incure or possibly could have suffered. The cuts beside my eye were within one inch of my eyeball, and I sent them a picture showing this. How could they not be too concerned about this?
To date, I have not returned the tool or packaging. I sent a email message to Mr Goldmann asking them to present this to their insurance company and let them make a determination of liability. But my message has went unanswered nor has their insurance company contacted me.
They are simply ignoring my concerns for their customers and tool. I offered to send them the tool after they have settled my complaint fairly, but they just don't seem too interested in this possible liability. For the sake of any other consumers going through the pain I incurred, I will continue to pursue this with Klien and continue posting internet complaints until they are ready to react.
Dan
Lebanon, Indiana
U.S.A.
I was using this tool for the first time on December 28th, 2003 when an injury happened. I was cutting soft Aluminum (less than 1/16th of an inch thick) and was making my third cut when the shaft end broke off and the spring-nut-clip assembly shot upwards hitting me on and below my right eye. This caused bleeding from two cuts, redness, pain and swelling below and around my eye. Naturally, my face was directly above the tool as I observed the cutting.
The package says it will cut Aluminum up to 1/16" thick and mine was less than this. I was not wearing any eye protection because there is no indication on the package that eye protection should be worn. No warnings at all about personal protective devices.
I typed a letter and sent pictures of everything to Klien Tools via certified mail. I was contacted (by telephone) by Russ Goldmann II, Director, Corporate Engineering. Naturally, he wanted me to send the broken tool and the original package to them for their evaluation, but because my injuries were not sever and I had no medical expense's or lost time at work, they wasn't too concerned about the injuries I did incure or possibly could have suffered. The cuts beside my eye were within one inch of my eyeball, and I sent them a picture showing this. How could they not be too concerned about this?
To date, I have not returned the tool or packaging. I sent a email message to Mr Goldmann asking them to present this to their insurance company and let them make a determination of liability. But my message has went unanswered nor has their insurance company contacted me.
They are simply ignoring my concerns for their customers and tool. I offered to send them the tool after they have settled my complaint fairly, but they just don't seem too interested in this possible liability. For the sake of any other consumers going through the pain I incurred, I will continue to pursue this with Klien and continue posting internet complaints until they are ready to react.
Dan
Lebanon, Indiana
U.S.A.
4 Updates & Rebuttals
Harold
Oromocto,New Brunswick,
Canada
eye protection
#2Consumer Comment
Sat, April 29, 2006
doing metal work without eye protection and you get an eye injury now instead of just returning a defective tool you also have a (what not to do when doing metal work) story.
Alan
Saint Paul,Mississippi,
U.S.A.
You are dead wrong
#3Consumer Comment
Mon, May 17, 2004
You are in the wrong here. Just because a tool does not specify the wearing of protective goggles, whenever you use tools of any kind you must wear eye protection PERIOD. Yes the tool may have been defective, but if you recieved eye damage that would have been due to your neglect. Watch any home show, or the DIY channel the first thing they talk about is shop and tool saftey, so in the future wise up.
Alan
Saint Paul,Mississippi,
U.S.A.
You are dead wrong
#4Consumer Comment
Mon, May 17, 2004
You are in the wrong here. Just because a tool does not specify the wearing of protective goggles, whenever you use tools of any kind you must wear eye protection PERIOD. Yes the tool may have been defective, but if you recieved eye damage that would have been due to your neglect. Watch any home show, or the DIY channel the first thing they talk about is shop and tool saftey, so in the future wise up.
Alan
Saint Paul,Mississippi,
U.S.A.
You are dead wrong
#5Consumer Comment
Mon, May 17, 2004
You are in the wrong here. Just because a tool does not specify the wearing of protective goggles, whenever you use tools of any kind you must wear eye protection PERIOD. Yes the tool may have been defective, but if you recieved eye damage that would have been due to your neglect. Watch any home show, or the DIY channel the first thing they talk about is shop and tool saftey, so in the future wise up.
