- Report: #124387
Complaint Review: Kmart WalmartTarget - All Over Nationwide
-
Author Confirmed
Why?
Kmart WalmartTarget
Unknown All Over, Nationwide, U.S.A.
Phone:
unknown
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Overall Customer Service In America. Kmart, Walmart, Target, All Businesses the problem with america Nationwide
Attention all customer service people.
This is directed at the foul state of dis-array of our countries customer service professions. look around here for "Kmart" , "Target" or Walmart and alot more to see that customer service sucks on this forum. We must understand that this whole profession hinges on the customer. What other reason are these businesses doing business? Alot of your jobs hinge on the customers money. you aptly hide behind your policies to say the customer isn't always right. well, do you realize when you piss one of us off, we will tell our friends of this and they'll tell their friends? One customer can do considerable damage to the rep of a business. so yes, being a truly business minded person, a manager who mistreats let alone allows for their employees to mistreat customers, is in for a crash landing when jobs are lost? we don't need you...we can drive elsewhere to get what we want. hell, why drive anywhere and order online? alot of clearing houses and wharehouses are alot cheaper than going to your local kmart etc these days. plus these stores sell with a markup to cover tranportation costs. I worked for AAFES (www.AAFES.com) and we had to mark up stuff much more than at the commissary to cover the trucking costs. I've been in customer service for 22 years ,so I've been there and done that. I know what customer service is.
on that same subject, I hardly ever can get a live human on the phone when I dial a companies service number for support or technical support/help. If I buy a product from company "X" and I get crappy service, I'd quickly report about it here. I've done that and informed these companies about ripoffreport.com in the past. Why do you think you can treat customers like crap? most companies give you some simple training upon hiring you, then someday, you get mad and take it out on us. where I work, I stop what I'm doing and go in the back to cool off before I do something I'll regret. But hey it's my job. I don't have to like it, but I have 2 kids and a wife to take care of along with a mortgage.
Those people whom you criticize, are people who work hard for their money, if it's a gift, then their families too. look at yourselves, as you give us crap..if your grandma or mom and dad came into your store tomorrow, would you treat them as you do us? treat each customer as you would a best friend or family. so what if a customer is pissed off? he/she buys a product as advertised for a loved one and it doesn't work. that's an inconvenience! that'll ruin a birthday party mood quick. also we come back to you to get a new exchange and all we get is lip. why? if you want to get great repeat customers, like the saying goes, you can attract more bees with honey than vinegar.
But anyway, it's your job and earning a living on the line anyway, just take it from a guy who's had some hard knocks in customer service. policies are guidelines people..not laws, so they can be worked around for all to be happy.
Goodnight!
Chris
New Carrollton, Maryland
U.S.A.
This is directed at the foul state of dis-array of our countries customer service professions. look around here for "Kmart" , "Target" or Walmart and alot more to see that customer service sucks on this forum. We must understand that this whole profession hinges on the customer. What other reason are these businesses doing business? Alot of your jobs hinge on the customers money. you aptly hide behind your policies to say the customer isn't always right. well, do you realize when you piss one of us off, we will tell our friends of this and they'll tell their friends? One customer can do considerable damage to the rep of a business. so yes, being a truly business minded person, a manager who mistreats let alone allows for their employees to mistreat customers, is in for a crash landing when jobs are lost? we don't need you...we can drive elsewhere to get what we want. hell, why drive anywhere and order online? alot of clearing houses and wharehouses are alot cheaper than going to your local kmart etc these days. plus these stores sell with a markup to cover tranportation costs. I worked for AAFES (www.AAFES.com) and we had to mark up stuff much more than at the commissary to cover the trucking costs. I've been in customer service for 22 years ,so I've been there and done that. I know what customer service is.
on that same subject, I hardly ever can get a live human on the phone when I dial a companies service number for support or technical support/help. If I buy a product from company "X" and I get crappy service, I'd quickly report about it here. I've done that and informed these companies about ripoffreport.com in the past. Why do you think you can treat customers like crap? most companies give you some simple training upon hiring you, then someday, you get mad and take it out on us. where I work, I stop what I'm doing and go in the back to cool off before I do something I'll regret. But hey it's my job. I don't have to like it, but I have 2 kids and a wife to take care of along with a mortgage.
Those people whom you criticize, are people who work hard for their money, if it's a gift, then their families too. look at yourselves, as you give us crap..if your grandma or mom and dad came into your store tomorrow, would you treat them as you do us? treat each customer as you would a best friend or family. so what if a customer is pissed off? he/she buys a product as advertised for a loved one and it doesn't work. that's an inconvenience! that'll ruin a birthday party mood quick. also we come back to you to get a new exchange and all we get is lip. why? if you want to get great repeat customers, like the saying goes, you can attract more bees with honey than vinegar.
But anyway, it's your job and earning a living on the line anyway, just take it from a guy who's had some hard knocks in customer service. policies are guidelines people..not laws, so they can be worked around for all to be happy.
Goodnight!
Chris
New Carrollton, Maryland
U.S.A.
4 Updates & Rebuttals
Teressa
Overland PK,Kansas,
U.S.A.
Common Courtesy Goes Both Ways
#2Consumer Comment
Mon, February 21, 2005
While I agree that's it's aggravating to not reach a live person on the phone, often times an automated system is set up to save the customer money. If they have a computer, they don't have to pay an employee, and thus the customer *should* get a lower priced item/service. It's astounding to note how many people feel that CSR's should treat them with respect and courtesy. The 'astounded' part comes when I'm told that even though they feel THEY should be treated well, the customer is under NO obligation to react in kind. One would not expect an employee who has had a bad day to go off on a customer because it is bad manners, therefore, one would expect a customer *not* to go off on an employee simply because they have had a bad day. Since when do the rules of common decency not apply simply because someone is on the clock? It's still another human being, person to person, interaction. The fact that one person is at a job and the other is not does NOT change that.
Mary
Central Illinois,Illinois,
U.S.A.
Customer Service
#3Consumer Suggestion
Sat, January 08, 2005
Maybe if you treat those employees with the same courtesy and respect you expect from them, they will not react negatively to you. I've been in customer service for years and I could tell you some horror stories about things said to store employees. Some customers you cannot please, they don't want to be happy they just want to complain loudly to everyone about everything. Those types of customers make it hard on the customers with legitimate complaints because by the time the rep gets to you he/she's been called things that would make a sailor blush. Come on folks, if you drop your new mixer on the floor and it breaks it's not a warranty issue. Going to the store and abusing the person behind the counter doesn't make you right.
Chris
New Carrollton,Maryland,
U.S.A.
WOW! customers be aware
#4Consumer Comment
Sat, January 08, 2005
On MSN tonight I just read an article on corporations that have or will have databases on separating "good" customers and "bad" ones. I won't go into detail but hey read the article by pasting this link in your web broswer. Wow! talk about customer service going to the Dogs.. http://moneycentral.msn.com/content/Savinganddebt/consumeractionguide/P103694.asp?GT1=5983
Scott
Cleveland,Ohio,
U.S.A.
I agree but nothing can do about it
#5Consumer Comment
Wed, January 05, 2005
Hey Chris. Don't take it the wrong way but i agree everything you saying but trying to tell them is like talking to a brick wall. They should treat customers better. I will admit there are some good workers there but mostly bad then good. My opinion everybody will always shop at Walmart cause they are cheap. Most customers will always shop there. About the customer service, i agree customer service should be better. Most of the employee's need to show more respect and be proud of their job's. Thing's changed now then it was back then. They don't care when they come to work. And for all the Walmart employees and ex employees, please dont come here complaining about how low your wages is and how much abused your taking from customer's. I'm just talking about the employees who don't care. And as for Target, they need to hire people who wants to work there then just standing complaining how much pain their legs are. And as for kmart, i havnt been there for awhile, most of them closed here.
