- Report: #547028
Complaint Review: KOOL TELECOM LTD-KOOLTEL AMERICA MTH OAN AT&T - Chicago Illinois
Reported By:
Lola -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
KOOL TELECOM LTD-KOOLTEL AMERICA MTH OAN AT&T
billed on ATT bill Chicago, Illinois, United States of America
Phone:
888-898-0850
Web:
billed on Att local bill
Categories:
Business Rating:
(0)
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KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T Kool Telecom, Ltd-KoolTel America Mth Ripped off my 80 year old mother. They charge her 54.25 on her Att local phone bill for internet services. My mother does not have a computer or internet servic Chicago, Illinois
My 80 year old mother was charged fifty four dollars on her local Att phone bill for internet services . She does not have a computer or internet service. The billing was done thru a 3rd party biller called OAN services. They have a contract with Kool Telecom, Ltd to handle their billing. I contacted att and was advised that by law they have to accept 3rd party billing on the local bill and I would have to contact the company directly to receive a credit.
I contacted Kool Telcom and was advised that it was a billing error and credit would be issued in 2-3 billing cycles. My mother also had charge from Infocall,LLC and I was told to contact them at a different Telep. number for credit. They also claimed it was a billing error and the neither account was under my moms name.
2 Updates & Rebuttals
Victoria
Los Angeles,California,
U.S.A.
Please contact us for assistance
#2UPDATE Employee
Thu, January 14, 2010
Unfortunately the information you provided is not sufficient for us to assist you; please contact our Customer Care Team and we will do our best to resolve this matter to your satisfaction.
Regards,
Customer Care Team
Tel 888 898 0850
Nc
Grayslake,Illinois,
U.S.A.
Contact ATT
#3Consumer Comment
Tue, December 29, 2009
Hi,
I just had a similar experience with our ATT Wireless and unauthorized charges. They had a bogus contact number and we couldn't get them to stop. We contacted ATT and they put a stop to them and credited our phone bill.
Contact ATT and they can put a block on them so she won't be charged anymore. These scam companies make me so mad!!
