- Report: #101821
Complaint Review: KOSS - HAZELWOOD Missouri
-
Author Not Confirmed
Why?
KOSS
11733 MISSOURI BOTTOM ROAD HAZELWOOD, 63042 Missouri, U.S.A.
Phone:
800-726-3801
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
KOSS ripoff poor customer service no stance of products rude dishonest theyre #1not u HAZELWOOD Missouri
I purchased a koss discman portable cd player for the gym.It stopped reading cds after about 5 uses. I tried lense cleaning, different cds, batteries, and finally tried returning it to the store it was purchased. They said it was a manufacturing defect that I had to return it to the company. So i emailed the company and was told that I had to call them so I did. I was told almost immediatly that since the manufacturing date on it was August 2003 that they would not replace it. I was outraged because it was only purchased 6 weeks ago! But they wouldnt do anything to help me. I was transfered 6 different times and each person wanted me to repeat the issue so I patiently did and was still told the same thing by each person that I needed to pay to have it repaired. They sell so many that according to them I either purchased it along time ago or I bought it from a pawn shop after it had been refurbished! Nothing was going to change thier minds on this one.
Now I was getting angry! I then demanded to speak to the 6th supervisors director and was then informed that he was the CEO and didnt have time to speak with customers! Ok so if the ceo doesnt want to deal with customers who can help you in the company? NO ONE!
I was put on hold after the 10th time of asking to talk to the "big guy" for 24 minutes exactly. After this, the first original person I talked to got on the phone and informed me that he had left for the day. HUH? Now all of a sudden when there is an angry customer on the line waiting the guy has left for the day? suspicious? I think so. So my name and number was taken for a call from the BIG GUY, but, guess what?
Still nothing!! Im still sitting here with a new broken cd player and still no call from the main guy. So if you are going to buy something to listen to music on and you actually want to listen to music, DONT BUY KOSS!
One more thing about the company other than the fact that I was treated rudely, talked down to, basically called a liar, and wasted 60 minuted being transferred, I was informed that my small purchase wasnt going to make that big of a difference if i never bought their products again because they were such a large company.
So i warn you, please consider before you buy this name. Its cheaply made, doesnt last, they dont own up to their product, and the customer is as far away from number one that a company could make them!
Jennifer
kalamazoo, Michigan
U.S.A.
Now I was getting angry! I then demanded to speak to the 6th supervisors director and was then informed that he was the CEO and didnt have time to speak with customers! Ok so if the ceo doesnt want to deal with customers who can help you in the company? NO ONE!
I was put on hold after the 10th time of asking to talk to the "big guy" for 24 minutes exactly. After this, the first original person I talked to got on the phone and informed me that he had left for the day. HUH? Now all of a sudden when there is an angry customer on the line waiting the guy has left for the day? suspicious? I think so. So my name and number was taken for a call from the BIG GUY, but, guess what?
Still nothing!! Im still sitting here with a new broken cd player and still no call from the main guy. So if you are going to buy something to listen to music on and you actually want to listen to music, DONT BUY KOSS!
One more thing about the company other than the fact that I was treated rudely, talked down to, basically called a liar, and wasted 60 minuted being transferred, I was informed that my small purchase wasnt going to make that big of a difference if i never bought their products again because they were such a large company.
So i warn you, please consider before you buy this name. Its cheaply made, doesnt last, they dont own up to their product, and the customer is as far away from number one that a company could make them!
Jennifer
kalamazoo, Michigan
U.S.A.
4 Updates & Rebuttals
William
Hazelwood,Missouri,
U.S.A.
warranty of your Koss unit
#2UPDATE Employee
Thu, November 04, 2004
Hello, I am the customer service manager for Koss Audio & Video Electronics. I would like to apologize for the inconvenience you have experienced with your unit. We are more than happy to replace your unit for you at no charge per the terms of the 90-day warranty. Your warranty card is included in the instruction booklet packet that came with your unit. Per the terms of the warranty, you simply need send your unit via prepaid freight, along with proof of purchase showing that you bought the item within the last 90 days. As your report on this website is from August 2004, we can accept a receipt dated May 1, 2004 or later. If proof of purchase is not included, we cannot cover your unit under warranty. If you do not have your receipt or if the unit is outside the warranty timeframe, replacement can be made for a nominal service fee. Please contact our service center at 1-800-726-3801 to learn more about this non-warranty replacement procedure. Thank you, William McArtor Customer Service Supervisor Koss Audio & Video Electronics
William
Hazelwood,Missouri,
U.S.A.
warranty of your Koss unit
#3UPDATE Employee
Thu, November 04, 2004
Hello, I am the customer service manager for Koss Audio & Video Electronics. I would like to apologize for the inconvenience you have experienced with your unit. We are more than happy to replace your unit for you at no charge per the terms of the 90-day warranty. Your warranty card is included in the instruction booklet packet that came with your unit. Per the terms of the warranty, you simply need send your unit via prepaid freight, along with proof of purchase showing that you bought the item within the last 90 days. As your report on this website is from August 2004, we can accept a receipt dated May 1, 2004 or later. If proof of purchase is not included, we cannot cover your unit under warranty. If you do not have your receipt or if the unit is outside the warranty timeframe, replacement can be made for a nominal service fee. Please contact our service center at 1-800-726-3801 to learn more about this non-warranty replacement procedure. Thank you, William McArtor Customer Service Supervisor Koss Audio & Video Electronics
William
Hazelwood,Missouri,
U.S.A.
warranty of your Koss unit
#4UPDATE Employee
Thu, November 04, 2004
Hello, I am the customer service manager for Koss Audio & Video Electronics. I would like to apologize for the inconvenience you have experienced with your unit. We are more than happy to replace your unit for you at no charge per the terms of the 90-day warranty. Your warranty card is included in the instruction booklet packet that came with your unit. Per the terms of the warranty, you simply need send your unit via prepaid freight, along with proof of purchase showing that you bought the item within the last 90 days. As your report on this website is from August 2004, we can accept a receipt dated May 1, 2004 or later. If proof of purchase is not included, we cannot cover your unit under warranty. If you do not have your receipt or if the unit is outside the warranty timeframe, replacement can be made for a nominal service fee. Please contact our service center at 1-800-726-3801 to learn more about this non-warranty replacement procedure. Thank you, William McArtor Customer Service Supervisor Koss Audio & Video Electronics
William
Hazelwood,Missouri,
U.S.A.
warranty of your Koss unit
#5UPDATE Employee
Thu, November 04, 2004
Hello, I am the customer service manager for Koss Audio & Video Electronics. I would like to apologize for the inconvenience you have experienced with your unit. We are more than happy to replace your unit for you at no charge per the terms of the 90-day warranty. Your warranty card is included in the instruction booklet packet that came with your unit. Per the terms of the warranty, you simply need send your unit via prepaid freight, along with proof of purchase showing that you bought the item within the last 90 days. As your report on this website is from August 2004, we can accept a receipt dated May 1, 2004 or later. If proof of purchase is not included, we cannot cover your unit under warranty. If you do not have your receipt or if the unit is outside the warranty timeframe, replacement can be made for a nominal service fee. Please contact our service center at 1-800-726-3801 to learn more about this non-warranty replacement procedure. Thank you, William McArtor Customer Service Supervisor Koss Audio & Video Electronics
