- Report: #1187080
Complaint Review: Kourvosieur Apparel - Houston Texas
Reported By:
SeattleShopper206 -
Seattle , Washington,
Submitted:
Updated:
-
Author Confirmed
Why?
Kourvosieur Apparel
Houston, Texas, USA
Web:
http://kourvosieurapparel.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kourvosieur Apparel Kourvosieur Apparel Scam. Found them on Instagram because a big fashion IG page I follow featured one of their dresses. Ordered a dress, then realized there was no tracking number or order status available. Houston Texas
I started following Kourvosieur apparel because one of the popular fashion Instagram accounts (@fashionclimaxx2) had featured one of their dresses. I assumed it was legit. So, i ordered a dress that was $315 (including tax), and they sent me something saying it should be here by Nov 1st 2014.
Nov 1st came and went....I sent an email to them asking if they know the status of the dress.....she responded saying ' im expecting them to be shipped tomorrow so i will receive soon i will let you know. I promose' (shouldve known not to trust someone that can't spell or use grammar properly). So, I waited until 2 days later and emailed again, asking for the status....then they went dark. No response for days. I tried emailing again. There is no phone number...no other way to reach them.
So, I went back on Instagram to see if there was anyone else having this issue and felt like they needed to express themselves....and low and behold, someone had the same complaint 12 minutes before I made the same comment which just said 'Hey, can you let me know when my order is epected to be here, otherwise I need to find another dress for my occasion'.....1 minute later, it was deleted. And so was the other girls response. They must have someone deleting these things all day....and playing defense for them, which is scary considering they are a small online boutique. Why would you have someone deleting comments or responding to ripoffreports all day? Shady. I mean 2 minutes later?!?! Crazy. Maybe another idea would be for them to send the dress, and respond on IG, so that people can see this is a real business, with real problems, with real customers, with real answers and solutions.
Then I get an email saying the money will be refunded and no answer as to where the dress is. So, I went online and googled 'Kourvosieur Apparel Reviews'...and then I see it...people having the same issues as I am....and the other girl 12 minutes before me on Instagram, that they erased too.
Eventually, the truth will come out. You cant build a business and a strong brand on lies and deception. If you didnt have the dress, just let me know. People will be more upset when you try and steal from them and continually lie, deny and cover it up. Stop being weird.
I'm sure this will happen to many people after me, and it clearly happened to many before me. I just hope they decide to either stop what theyre doing, or come clean about their business model. People dont like it when you eff with their money and they like it even less when its online and they dont have as much control.
In hindsight, I shouldnt have ordered a dress from somewhere that didnt even have a phone number. I honestly didnt even think of it. I trusted an Instagram account that had a lot of followers, but I will let fashionclimaxx know that they probably shouldnt be promoting this brand until they get it together.
3 Updates & Rebuttals
SeattleShopper206
Seattle,Washington,
Customer service at it's finest
#2Author of original report
Sat, November 08, 2014
your lack of class and customer service is shining brightly, thank you. You should also learn how to spell or get a phone w autocorrect so that you don't come across as uneducated.
here are the facts. You weren't honest, I never got a refund, I called my credit card company and told them about your fraudulent charge and they refunded me.
You must get a lot of complaints, since there were a ton of comments stating they had the exact same problem as I had with you and your 'company.
even the better business bureau won't acknowledge your company as a real company.
You can spit all the venom you want, as I'm sure you know it says more about you than it does the hundreds of customers you've screwed over.
This isn't meant to be mean or argumentative. I am hoping to shed some light so that you will learn to treat your customers the way they deserve. All you want is to be vile and vindictive.
You will never succeed that way as a 'business'. Take it for what it is.
Rosalyn
Alabama,I can't stand a LIAR.... Let's put some truth in since you clearly don't know what that means.
#3REBUTTAL Owner of company
Fri, November 07, 2014
First off.... The item you ordered was PRE ORDER just incase your not intelligent enough to know what means is your reserve it and we send it when it arrives to us. In every instance if I it doesn't come when it's scheduled we either refund or off an alternative. Let's tell the real reason you came on here with your evil vindictive lies....you were really just madi didn't reply to you email fast enough for you.... I was on a plane for 12 hrs the day you emailed & I didn't respond until the next day before I had a chance you & your childish boyfriend were in my social networks harassing my customers! On multiple social networks.... y Your order was immediately cancelled & refunded you liar i PROOF!!!! Making false reports trying to hurt my business AFTER you got a refund when all you were mad about is timing of my. Reply is childish just like I told you In the email posted below LIAR!!! see attachments!!
Report Attachments
Rosalyn
New York,If you gonna do this at least tell the FULL truth... Your lying
#4REBUTTAL Owner of company
Fri, November 07, 2014
The item you bought was pre-order meaning it gets shipped when it arrives which was supposed to be Nov 1-2 ... Unfortunately they didn't arrive on time. You emailed me while on a ok ame for 12 hrs... I didn't get a chance to reply before you & your boyfriend started harassing me & my cus toners on Instagram because you felt I wasn't replying to you fast enough.Once I did check my email I replied. To you explaining what happened & gave you a refund... Your a liar & clearly needed to vent so you came and wrote these LIES to try to hurt my company after you had your money back! Karma is a b**** sweetheart!!!
