- Report: #1250879
Complaint Review: Kwik Kar Frankford - Farmers Branch Texas
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Kwik Kar Frankford
13303 Josey Lane Farmers Branch, 75234 Texas, USA
Phone:
972-488-3380
Web:
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Kwik Kar Frankford UNARMED ROBBERY........... SENIOR CITIZEN THEFT ! Farmers Branch Texas
My eighty eight year old Mother took her car in for an oil change & safety inspection. She was told her car failed due to a power steering pump leak, defective serpentine belt, and dirty engine coolant. When she called me, I told her to just have the oil/filter service done.
I picked car up that evening and took to my shop. No power steering pump leak. The serpentine belt had been replaced two years ago, and not one crack! Coolant......maybe 5 years ago. But, what really got to me, when the car was in the air........I noticed the old oil filter had not been replaced!
I had the car inspected at Southlake Kwik Kar. No problem. I drove to Kwik Kar in Farmers Branch. I asked to see the Manager. The young man at the counter, Max, said that was he. He remembered Mom, and the situation of the p/s leak. I told him there was no leak, but that is not what I wanted to ask about. He said he would get Mike, the former manager that worked on the car, to come in and answer any questions. By the way.....these managers must be related since neither has a last name as indicated by their business card!
When I asked Mike why he said a perfectly good serpentine belt needed to be replaced for $109, he said he needed to go back to shop because he had cars to work on. I said I bet you do! I then asked why he didn't change the oil filter that was charged on my Mom's invoice. He just glared at me. I told them that they should be ashamed of treating senior citizens this way. I said I would be letting people know of their deceit. Never once, did either of them deny, or say they wanted to look at her car to disprove my claim. What does that tell you? Mike did utter "Have a nice day" when I went out the door.
These are the lowest of the low! These guys give the Kwik Kar brand a bad name. Hopefully enough people will take the time to let consumers know of these scumballs at this location, and they will working in a job they deserve!
Jim
Southlake Tx
