Casey
Arlington,#2UPDATE Employee
Thu, February 21, 2008
Kwik Kar on Brown Blvd employs only the best and brightest in the mechanical industry. They are absolutely capable individuals with the knowledge to perform almost any mechanical task. And a Master Mechanic is the highest level of mechanic certified by the Automotive Service Excellence (ASE) organization which is the leading educator and certifier of the field. Had your vehicle been a simple problem, you would have been charged for a simple task. Kwik Kar is not in business to rip anyone off, which is obvious by it's long standing in the North Arlington community. As you did not perform the task yourself, I would assume it was above your knowledge base on the vehicle. Each and every reason you stated as to why the charge was higher than you expected is legitimate and completely reasonable. You would have only been charged for the actual time it took to complete and perform the task at the current labor rate. The only real complaint is not in the quality of service, but rather you feel as though the service was an unreasonable price. If you had contacted Kwik Kar directly after the service and spoken with the owner, he would have made every attempt to make both parties happy. Now that it is several months later, nothing can be done.
Casey
Arlington,#3UPDATE Employee
Thu, February 21, 2008
Kwik Kar on Brown Blvd employs only the best and brightest in the mechanical industry. They are absolutely capable individuals with the knowledge to perform almost any mechanical task. And a Master Mechanic is the highest level of mechanic certified by the Automotive Service Excellence (ASE) organization which is the leading educator and certifier of the field. Had your vehicle been a simple problem, you would have been charged for a simple task. Kwik Kar is not in business to rip anyone off, which is obvious by it's long standing in the North Arlington community. As you did not perform the task yourself, I would assume it was above your knowledge base on the vehicle. Each and every reason you stated as to why the charge was higher than you expected is legitimate and completely reasonable. You would have only been charged for the actual time it took to complete and perform the task at the current labor rate. The only real complaint is not in the quality of service, but rather you feel as though the service was an unreasonable price. If you had contacted Kwik Kar directly after the service and spoken with the owner, he would have made every attempt to make both parties happy. Now that it is several months later, nothing can be done.
Casey
Arlington,#4UPDATE Employee
Thu, February 21, 2008
Kwik Kar on Brown Blvd employs only the best and brightest in the mechanical industry. They are absolutely capable individuals with the knowledge to perform almost any mechanical task. And a Master Mechanic is the highest level of mechanic certified by the Automotive Service Excellence (ASE) organization which is the leading educator and certifier of the field. Had your vehicle been a simple problem, you would have been charged for a simple task. Kwik Kar is not in business to rip anyone off, which is obvious by it's long standing in the North Arlington community. As you did not perform the task yourself, I would assume it was above your knowledge base on the vehicle. Each and every reason you stated as to why the charge was higher than you expected is legitimate and completely reasonable. You would have only been charged for the actual time it took to complete and perform the task at the current labor rate. The only real complaint is not in the quality of service, but rather you feel as though the service was an unreasonable price. If you had contacted Kwik Kar directly after the service and spoken with the owner, he would have made every attempt to make both parties happy. Now that it is several months later, nothing can be done.
Casey
Arlington,#5UPDATE Employee
Thu, February 21, 2008
Kwik Kar on Brown Blvd employs only the best and brightest in the mechanical industry. They are absolutely capable individuals with the knowledge to perform almost any mechanical task. And a Master Mechanic is the highest level of mechanic certified by the Automotive Service Excellence (ASE) organization which is the leading educator and certifier of the field. Had your vehicle been a simple problem, you would have been charged for a simple task. Kwik Kar is not in business to rip anyone off, which is obvious by it's long standing in the North Arlington community. As you did not perform the task yourself, I would assume it was above your knowledge base on the vehicle. Each and every reason you stated as to why the charge was higher than you expected is legitimate and completely reasonable. You would have only been charged for the actual time it took to complete and perform the task at the current labor rate. The only real complaint is not in the quality of service, but rather you feel as though the service was an unreasonable price. If you had contacted Kwik Kar directly after the service and spoken with the owner, he would have made every attempt to make both parties happy. Now that it is several months later, nothing can be done.