mbh
Indianapolis,#2Author of original report
Sat, January 21, 2012
Mr. M:
I do apologize for using your name on here. I understand you are doing your job and what that job defines. My problem is more on the financial side of things. You have a responsibility to do what you do; train members. But all you have to do is browse this website and others to see that I am not the only one that has experienced problems with LA Fitness. And a lot of complaints follow a similar, concerning pattern. The language of the contract is such that it is impossible to get out of said contract should one decide they don't want to continue. My wife was never even given a copy of her contract. Really? That is considered good business practice? It took me having to request a copy of it. That is unacceptable. And three days to cancel? Her first session wasn't even scheduled for maybe 4 or 5 days after she signed the personal training contract. How was she supposed to even determine whether or not she liked the program if her only opportunity to cancel BEFORE her first training session? Most good businesses alllow a decent amount of time for a customer to cancel a service or return a product if they are unsatisfied; it is called being fair. So, for your information, we are now using the pool as our way of getting fit. As a swimmer from age group through college I have taught my wife proper technique and that is how she/we are pushing ourselves and getting results. And it is not costing us anything other than a few new swim suits and pairs of googles.
Again my apologies for using your name on this site....I was angry and unprofessional in that regard. But I do stand by my statements that LA Fitness uses deceptive and predatory sales practices with regards to selling personal training contracts; then offers no alternative when a customer wants out....except to pay half the of the remaining balance of the contract. For what? Oh...that's right....PROFIT
Brodie
United States of America#3UPDATE Employee
Sat, January 21, 2012
Mr. Holland,
You are forgetting the entirety of our conversation. What happened to the part where I apologized for my employers miscommunication with your wife on her initial baseline assessment time? Or that I was more than happy to take your wife under my wing for the first month of her training program without any of your sessions being used so that we could build up her muscular endurance? I don't understand your qualm with me personally. And I do not appreciate you slandering my name as if I were the cause of your troubles. This is a results driven program and not a money driven program, I apologize that the legal/financial side to the business deal ended up the way it did but my job is to motivate and attain results which is exactly what you would have recieved for your investment if you would have left the program in my hands. And for further information for you, 38% of our locations training members are male which is actually a little bit higher than the national average of men in personal training programs vs. women. Also, never have we once used a hot/cold scale with our possible training clients. Either you want it or you don't. We are here to motivate and encourage, don't get that confused with pushy sales tactics. Discipline and consistancy are the two largest issues with people in fitness and we are here to make that known. Once again I apologize that the program that your wife had agreed to initiate did not start as planned. But, I did everything I could to go above and beyond servicing both of you to meet the original needs established with the fitness assessment. So if you could please not use my name in any other reviews I would greatly appreciate it as this is my career and pride myself in doing it very well.
Thank you,
Brodie Morris