- Report: #1349661
Complaint Review: LaCrosse Footwear - LaCrosse Wisconsin
Reported By:
Rich -
Centennial, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LaCrosse Footwear
LaCrosse, Wisconsin, USA
Web:
www.LaCrosseFootwear.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LaCrosse Footwear fails to replace boots after catastrophic dry rot disintegration of only one boot of a pair. LaCrosse Wisconsin
Report Attachments
A pair of expensive men's winter boots (steel toe, leather uppers/rubber foot last) purchased years back were rarely used and stored in my closet. Upon needing to wear them during a severe winter snow storm in Colorado, the right boot rubber disintegrated beyond repair. I was hours away from my home and had no replacement boot w/me.
While these boots were admittedly beyond the specifiied warranty period, it was completely bizarre that only the right boot had this isuse... the left boot was as servicable as the day it was purchased.
In contacting LaCrosse Footwear customer service, a professional and courteous representative offered as the only remedy a 40% discount on another pair of LaCrosse footwear. I found this offer to be less than satisfactory and so my remedy is to notify the consumer public that warranty period or not... LaCrosse Footwear does NOT STAND BY thier product.
I will never purchase another LaCrosse Footwear product and I encourage potential customers to be aware that the company HIDES behind an anemic warranty period as their defense for not properly addressing customer concerns.
1 Updates & Rebuttals
RETRACTION
#2Author of original report
Sat, February 04, 2017
It is my honor-bound obligation to retract my acidic review of LaCrosse Footwear. While the account of my experience and the photos of one of my LaCrosse boots is accurate, I must state that I prematurely launched into my ‘dis-satisfaction tour’ before the company offered its’ final response and remedy. And what a fine response it was… a remedy that overwhelmed me and caused me to reverse the negative opinion that I had harbored and one which simply requires that I voluntarily undo my criticism of LaCrosse Footwear. Please trust that in purchasing a LaCrosse Footwear product, not only is the footwear second-to-none in the industry, they stand behind their design, materials and quality workmanship 100%. Please buy with confidence from this fine company. Respectfully, ~rich
