- Report: #315573
Complaint Review: Ladies Premier Fitness / National Fitness - Layton Utah
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Author Confirmed
Why?
Ladies Premier Fitness / National Fitness
P.O. Box 497 Layton, 84041-0497 Utah, U.S.A.
Phone:
800-658-7727
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ladies Premier Fitness / National Fitness I signed up 3-21-04 on 8-11-04 I had to place a freeze on my menbership due to back injuries . During the freeze I continued paying off my membership of $1,063.08 . Nation Fitness did not honor my freeze . Layton Utah
I signed with Premier Fitness in Huber Heights , Ohio on 3-21-04 . Due to back injuries I was forced to put a freeze on my membership on 8-11-04 . I had went in on that date 8-11-04 to speak with the manager she is the one in which explained on how to place the freeze and how it works . I explained to her that I would have to undergo a number of back surgeries to correct my injuries . She explained that it would be ok that my membership would still be ok for the freeze puts a hold on my membership and the time I didn't get to use would be there once I got a release from my doctor .
Well I paid my membership off 3-21-07 , I got a release to do light workouts from my doctor the 3rd week of Feb,08 . I called National Fitness to remove my freeze and Brooklynn told me that it was cancelled and I would have to re-sign . I explained what took place and she told me to give her a few days and she would get it took care of . After 3 dayts no phone call . I have an answering machine on my house phone and I gave her my cell . So , I called her . It was now Thursday Feb,28,08 .
She was rude and told me that I was not gonna get the 31 months in which I had left of un-used time . I asked to speak with her manager and she told me that she was the only one I could go thru . We had words . She refused me my membership number as well . I waited until the next day and I called back hoping to speak with a Superviser but , the ladie that answered put me back with Brooklynn .
On March 6,08 I recieved a letter in the mail dated 2-29-08 stating thank you for your recent enquiry about my membership with Premier Fitness Huber . It said" we have new information regarding my inquiry ". It then said " We have been unable to reach you , Please call 800-825-7727 to resolve this issue " . I called ASAP . I spoke with Dwayne . I went over all of this with him . I was on hold back n forth with him for over 1 hr . He was trying to get me a Supervisor . He also explained that I had within 1 year after my membership was paid to to undo my freeze . I told him I was within the year and still had over a month left and I asked why is that not part of the contract and why I was not notified of this new rule ? He said " he did not know and he said his-self he didn't understand why I wasn't getting honored my time I paid for and was unable to use . He then put me on hold again and came back and he said " They were all very busy and one would return my call within 24 hrs .I thanked him and I made sure I told him he was very polite . I had already told him what I had went through with Brooklynn .
Well it's 24 hrs later still no call . It's time for me to call The Attorney's General's Office , The BBB in both are's and my own Attorney .
Brenda
Dayton, Ohio
U.S.A.
Well I paid my membership off 3-21-07 , I got a release to do light workouts from my doctor the 3rd week of Feb,08 . I called National Fitness to remove my freeze and Brooklynn told me that it was cancelled and I would have to re-sign . I explained what took place and she told me to give her a few days and she would get it took care of . After 3 dayts no phone call . I have an answering machine on my house phone and I gave her my cell . So , I called her . It was now Thursday Feb,28,08 .
She was rude and told me that I was not gonna get the 31 months in which I had left of un-used time . I asked to speak with her manager and she told me that she was the only one I could go thru . We had words . She refused me my membership number as well . I waited until the next day and I called back hoping to speak with a Superviser but , the ladie that answered put me back with Brooklynn .
On March 6,08 I recieved a letter in the mail dated 2-29-08 stating thank you for your recent enquiry about my membership with Premier Fitness Huber . It said" we have new information regarding my inquiry ". It then said " We have been unable to reach you , Please call 800-825-7727 to resolve this issue " . I called ASAP . I spoke with Dwayne . I went over all of this with him . I was on hold back n forth with him for over 1 hr . He was trying to get me a Supervisor . He also explained that I had within 1 year after my membership was paid to to undo my freeze . I told him I was within the year and still had over a month left and I asked why is that not part of the contract and why I was not notified of this new rule ? He said " he did not know and he said his-self he didn't understand why I wasn't getting honored my time I paid for and was unable to use . He then put me on hold again and came back and he said " They were all very busy and one would return my call within 24 hrs .I thanked him and I made sure I told him he was very polite . I had already told him what I had went through with Brooklynn .
Well it's 24 hrs later still no call . It's time for me to call The Attorney's General's Office , The BBB in both are's and my own Attorney .
Brenda
Dayton, Ohio
U.S.A.
