- Report: #1228748
Complaint Review: Lamps Plus - Laguna Hills California
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Lamps Plus
23451 Avenida De La Carlota Laguna Hills, 92653 California, USA
Phone:
949-859-8906
Web:
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Lamps Plus Don't give them your credit card number Laguna Hills California
Several weeks ago I visted the Laguna Hills store of Lamps Plus. They did not have the lamp in stock that I wanted, so they agreed to have it shipped to my home. I paid with my credit card. The lamp arrived promptly.
Several weeks later I decided that I wanted to order a second, identical lamp for my home, so I telephoned the store. I was told that they now had a lamp in stock, and they would place my name on the box and place it behind their counter and hold it for me, but only if I gave them my credit card number. (The sales representative implied that they only had one such lamp in stock.) I then gave them my credit card number, which was a big mistake.
I went the same day to the store, and they could not find the box with my name on it. After looking a short time, the clerk found another lamp in front of the counter, but without my name on the box. The clerk rang up the sale using my credit card.
When I received my credit card statement several days ago, I discovered that I was charged twice! First, based on my telephone call and second, when I picked up the lamp.
After a number of calls over two days, Lamp Plus still has not agreed to refund the overcharge. I am being interrogated by the clerk as if I bought two identical lamps the same day and that I am attempting to defraud the store. The inference that I am being dishonest is quite apparent, and each telephone discussion is similar to interrogation by a police officer. The clerk is asking the identical questions over and over again! I may have been stupid trusting an employee of Lamps Plus, but I am not a fool.
The harassment by Lamps Plus in their telephone discussions is completely unethical, improper and uncalled for. I don't appreciate such treatment. If a lamp is missing in inventory, it is apparent to me that this is a case of employee theft. I believe I was setup by Lamps Plus -- who is ultimately responsible. Don't trust any employee at Lamps Plus with your credit card number! If you have been victimized, Lamps Plus will attempt to escape liability.
