Complaint Review: Laptopbroker Laptopbroker Exel-I - Gaithersburg Maryland

Laptopbroker is a perfect example of the the horrible power of the PowerSeller on eBay. I purchased an AC Adaptor for my laptop, specific model number, from this seller off of eBay. I looked at their feedback, not so much each specific neutral and negative, but the relatively high number 98.6 percent. I figured the negatives were probably due to the high volume.

Shipping was expensive, almost $10 for a $10 item. Still, it wasn't a bad deal. Checkout was a bit difficult to get to, but ultimately I made it.

Shipping was fast after I paid. I received a box within a couple of days. The box contained two mismatched pieces of a Dell laptop adaptor, a three prong plug coupled with a two prong box. The model number was nowhere close to the one I ordered, which didn't matter, because the two pieces wouldn't work together anyway.

I contacted them immediately, and was kind and considerate, realizing it was probably a mistake in a company that seemed to do a high volume of business.

I was advised that I would have to ship the item back at my expense using a shipping method that cost me about $7. I asked laptopbroker if I would be refunded. They indicated they would refund the shipping up to six bucks. Of course, this didn't make me happy, but I sent it back.

Shipping again was swift. The box arrived a few days later. My wife plugged in the adaptor to the computer before I got home from work. When I got home, I checked the model number again. Wrong number, and it was a 2 prong plug. The one I ordered was a three prong.

I contacted them demanding the following:

1) Prompt shipment of the model I ordered.

2) Prompt refund of the return shipping I sent.

3) A return postpaid envelope or box to return the second mistake.

Their rep responded back to me asking what laptop model I had and what adaptor I received. I replied, knowing full well they were going to do a song and dance about how the model I got should work.

They sent back an e-mail indicating that they didn't understand why it wouldn't work. They would refund my money upon shipping this one back.

At that point, I left negative feedback. Given that they had made two mistakes and their response to the second mistake gave me the distinct feeling they weren't that interested in sending me the actual model number I ordered (which was indicated in the listing), I thought it was warranted.

Laptopbroker immediately retaliated with negative feedback saying I had poor communication. I contacted eBay and paypal about getting my money back and feedback removed. As anyone who has had to confront a powerseller can tell you, eBay and Paypal don't care about the customer in these transactions. Laptopbroker immediately began to ignore my e-mails requesting a refund. I filed a complaint with BBB as well, which Laptopbroker answered with a form letter from 2003 (guess they have a lot of situations like mine) where they didn't even have the decency to replace the name of some other customer with my own name. The letter, addressed to the BBB, said that I was essentially lying and not following the rules of eBay by filing a complaint with BBB. Of course, there was no mention that sending an item that didn't match what was described is a violation of eBay rules.

In the time following, I've followed his feedback. His neutrals and negatives seem to follow a pattern. Wrong items are shipped, high shipping, items are damaged or much worse than described, items don't work, items are equivalents, items are used, sold as new. I have asked eBay why they endorse someone with a pattern of bilking its customers through fraudulent tactics.

The lesson to learn is NOT to trust feedback. Read the feedback closely looking for patterns. This seller is a horrible business person who treats his customers like dirt.

Biff

Somewhere In, Kentucky
U.S.A.