Laurie
Salt Lake City,#2Author of original report
Thu, February 19, 2009
Steve Duran at Honda has been going out of his way to work with me, due to the fact that I have a crack in the engine and the mechanic that had been working on my car had a difficult time figuring this out. Steve has been really good about getting a different mechanic on the car, and then they were able to detect what was wrong. He has given me a huge discount and apologized over and over. This is no fault of Steve's, he only receives feedback from the mechanic working on the car, and it is not Steve's fault that the mechanic kept misinforming him as to what was wrong with my car. In my own opinion, the mechanic should have known something was wrong with the engine during diagnostic, but apparently this did not happen, and the engine may have cracked from the time that the mechanic misdiagnosed my car the first time. If anyone should be reprimanded in this case it should be the mechanic, not Steve Duran. It was Steve that finally took it upon himself to put someone else on the car, and to find out himself what was wrong with it. That is what is called "going the extra mile." Steve Duran should be commended.
Laurie
Salt Lake City,#3Author of original report
Thu, February 19, 2009
Steve Duran at Honda has been going out of his way to work with me, due to the fact that I have a crack in the engine and the mechanic that had been working on my car had a difficult time figuring this out. Steve has been really good about getting a different mechanic on the car, and then they were able to detect what was wrong. He has given me a huge discount and apologized over and over. This is no fault of Steve's, he only receives feedback from the mechanic working on the car, and it is not Steve's fault that the mechanic kept misinforming him as to what was wrong with my car. In my own opinion, the mechanic should have known something was wrong with the engine during diagnostic, but apparently this did not happen, and the engine may have cracked from the time that the mechanic misdiagnosed my car the first time. If anyone should be reprimanded in this case it should be the mechanic, not Steve Duran. It was Steve that finally took it upon himself to put someone else on the car, and to find out himself what was wrong with it. That is what is called "going the extra mile." Steve Duran should be commended.
Laurie
Salt Lake City,#4Author of original report
Thu, February 19, 2009
Steve Duran at Honda has been going out of his way to work with me, due to the fact that I have a crack in the engine and the mechanic that had been working on my car had a difficult time figuring this out. Steve has been really good about getting a different mechanic on the car, and then they were able to detect what was wrong. He has given me a huge discount and apologized over and over. This is no fault of Steve's, he only receives feedback from the mechanic working on the car, and it is not Steve's fault that the mechanic kept misinforming him as to what was wrong with my car. In my own opinion, the mechanic should have known something was wrong with the engine during diagnostic, but apparently this did not happen, and the engine may have cracked from the time that the mechanic misdiagnosed my car the first time. If anyone should be reprimanded in this case it should be the mechanic, not Steve Duran. It was Steve that finally took it upon himself to put someone else on the car, and to find out himself what was wrong with it. That is what is called "going the extra mile." Steve Duran should be commended.