Complaint Review: Larry Miller Automotive Group - Osborn Volkswagon Automotive - Lakewood Colorado

We purchased a 2004 Ford Ranger that is in the shop for the 3rd time and we were told by the owner after the first time that there was a chance of undoing the deal this was is response after I sent him an email after the 2nd shop visit:

Ms. Swift, as we previously discussed, you own this truck and we will be happy to repair any problems you may have under your Extended Service Contract, and/or assist you with any remaining factory warranty with another franchised dealer if necessary.

If you wish to purchase another vehicle, we will appraise yours and offer you the WHOLESALE value that we can sell it at the auction for (in this way we will not lose or make any $$ on your vehicle and price it according to market value). We will also sell you one of the vehicles in OUR inventory for $200 over OUR COST if you desire to do so.

If you wish us to purchase a vehicle for you from an online source that you have located, we will perform AT A MINIMUM a Safety Check (Mr. Baldwin and/or Mr. Villanueba can give you approximate cost of this ONLY AFTER WE INSPECT THE VEHICLE) and/or a Landcar Comprehensive Inspection and Service (if you wish to have an Extended Service Contract as you do on your current vehicle again Mr. Baldwin and/or Mr. Villanueba will be able to give you an approximate cost for this ONLY AFTER WE INSPECT THE VEHICLE). We will insist that these services be done so we are able to support your service needs in the future. We also will need to charge our $399.00 Dealer Handling fee Another option is that you can sell your vehicle on your own in an attempt to receive a Retail amount for it and purchase another vehicle of your choosing from us or any other source you prefer.

In any situation, we will not undo the deal as you suggest. As we have discussed at length we commiserate with your frustration by having 2 service issues in 16 weeks, yet we have no reason to believe that your vehicle unreliable or will be so for years to come as you repeatedly state. If you would like for our Used Car Manager to determine the Wholesale value that we would be able to pay you for your vehicle, we would be happy to do so. His name is James Park and I will forward him this email.

To review the options are: 1) Keep your vehicle and expect no more problems than normal, and understand that most issues are covered by your Extended Service Contract and any additionally by any remaining factory warranty (Ford), 2) Attempt to sell the vehicle on your own in an attempt to receive a Retail amount, 3) Sell or Trade your vehicle to us for a Wholesale (auction) amount and either purchase another vehicle from our inventory for $200 over our cost plus any applicable fees including but not limited to the $399 Dealer Handling Fee or (POSSIBLY) have us purchase a vehicle and recondition it for you and sell it to you for $200 over our cost (including reconditioning) plus any applicable fees including but not limited to the $399 Dealer Handling Fee (and the amount for an Extended Service Contract for that specific vehicle).

We will await your decision.

Jimmy Osborn

Osborn Automotive

303.237.1311

From: dawn

Sent: Wednesday, October 17, 2007 10:43 AM

To:

Cc: [email protected]

Subject: Dawn Swift 2004 Ranger

Jimmy,

We have had the truck in 2 times in 16 weeks. We feel that it is still having the same issues that we took it in for the last time if not worse. I have been in contact with Rob via phone and even talked to Kent once. I continually get I will call you by the end of the day. The end of the day rolls around and no phone calls. I get well I have a meeting with Jimmy and I will get back to you. I have had enough of the excuses. I also have gotten the "well we have to apraise the truck". I have had the truck 16 weeks and you have had it 2 out of the 16. I am not understanding how it could have gone down in value that much. We have been lied to and sold a vehicle that in my mind is not reliable. We discussed with you when we met about you undoing the deal and finding us something that we would be happy with and that is reliable. To date I do not see this coming to light. I sent you several vehicles th at we would have been interested in that were in our price range right after our last meeting. Since I brought in the truck last week, I did a search and only found 1 truck that we would be interested in. In my mind it would be an even trade, they are asking $13,995 and we paid $14,995 for ours. We would ask that your dealership look into this truck and let us know. This has been drug on long enough. I would expect and appreciate an answer by the end of the day.

Sincerely

Dawn

As I found on this website the larry miller automotive group is nothing but a bunch of crooks!!!

Dawn

Thornton, Colorado

U.S.A.

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