- Report: #1388100
Complaint Review: LashSerum - Eagle Idaho
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Author Confirmed
Why?
LashSerum
P.O. Box 1369 Eagle, 83616 Idaho, USA
Phone:
8663849163
Web:
https://lashrejuv.com/offer/rejuv4/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
LashSerum https://lashrejuv.com/offer/rejuv4/ horrible company. I got an allergic reaction and threw it away - called to return it and they will only return it if you PAY 29.95. I already spent $50 on a doctor visit and $20 on eye drops!! I threw it away because I was afraid my kids would get a hold of it. Eagle Idaho
I ordered htis product as a trial basis. I paid the $7.95 shipping na dhandlin gwhich seems high given the lightweight product. The product gave me an allergic reaction. i immeidately threw it away so my kids would not get into too. I went to the docgtor ($50) for drops to velar the infection ($20). I called to cancel and was first kept on hold for 14 minutes, The customer service person was obviously reading and re reading from a script. she repeated herself six times and talked over me. she told me that in order to return it, I had to return the product and pay $29.95 to reeturn it. They said it was clearly stated on the website which is was not.
https://lashrejuv.com/offer/rejuv4/
If I don't "retrieve" the product (it is out of the house) then I would be charged $149.95. Then five minutes later she said shecould do me a favor and only charge me $89.95. I mean really. I asked for a supervisor. she refused. Put me on hold for 17 minutes. Then said a supervisor was not available. Then she hung up on me. i called back. another 12 minutes on hold. I got the same broken record from Angel. i asked for a supervisor. She also "pretended" to get a supervisor. I was on hold for 17 minutes. then she disconnected the call. Angel came back and basically repeated the sme thing to me 4 times. I was cler that I understood it. She also disconnected the call. I called back and spoke to Casey. After 16 minutes on with him and a 27 minute hold, i finally got a sup0ervisor who would not tell me his name. He said the same thing.
This product is not FDA approved. their customer service is horrendous. They are reading from a script. They offer no recourse. They have it fixed so they get money either way. And frankly, even without a bad reaction - I do have sensitive skin - I should be able to return a product without paying $30 to do so.
I will be alerting my bank to refuse the payment that they no doubt will try to make. This is reprehensible. This "company" is no company. It is a boiler room using boiler room tactics.
