- Report: #942154
Complaint Review: Lavasoft - Internet
Reported By:
dfyreman -
Vaughn, Montana, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Lavasoft
Internet, United States of America
Phone:
Web:
www.lavasoft.com
Categories:
Business Rating:
(0)
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Lavasoft Ad Aware Lavasoft Ad Aware Internet
Ad Aware will not start on my system. It does start in browser but I cannot scan my computer for viruses nor check settings. I called customer service/sales who put me through to customer support, who offered to "fix" my computer (he told me that I have infections/viruses) for $220.00 per year.
I told him this was a preposterous idea that I should pay $220.00 to start and run a $50.00 program.
Other than download and run program, there are NO further instructions.
Please note that I am a certified Dell technician as well as Qualxserv and unisys and used to tell my customers about your product and until today, swore by it. What shall I tell them now? What would you tell your customers if the shoe were on the other foot?
I have been an avid Ad Aware user since 2004.
I told him this was a preposterous idea that I should pay $220.00 to start and run a $50.00 program.
Other than download and run program, there are NO further instructions.
Please note that I am a certified Dell technician as well as Qualxserv and unisys and used to tell my customers about your product and until today, swore by it. What shall I tell them now? What would you tell your customers if the shoe were on the other foot?
I have been an avid Ad Aware user since 2004.
