- Report: #1221032
Complaint Review: Lavish Skin Care - Santa Ana CA - Santa Ana California
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Author Confirmed
Why?
Lavish Skin Care - Santa Ana CA
PO Box 25380 Santa Ana, 92799 California, USA
Phone:
1-877-637-4555
Web:
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Lavish Skin Care - Santa Ana CA Derma Bright....i think anyway since they have the are from the same Call Center and have the same PO Box. Bait and Hook - Super RUDE and UNKNOWLEDGABLE employee Santa Ana California
Ordered Derma Bright product and Lavish Skin Care product for 3.99 and 4.99 respectively. Wasn't informed it was a reocurring shipment at the price of $88 and $89 respectively. Received second shipment, contacted them and requested a refund and cancellation of both products (seems they are 2 diff companies but the have same address, same call center personnel) but had to call 2 diff numbers for each...even though I ended up talking to the same clerk for both products...eventually. lol.
At the 2nd number (Lavish Skin) I was confronted by a "manager" (even though she answered the phone) who told me I couldn't return the product as time had elasped (although she didn't use that big word). I informed her I was going to return it and get a refund minus the restock fee ($10.) and she went into her "you are not going to tell me what we are going to do"; I told her, "I just did". She hung up on me so I called back. Got the other guy I had just talked to (at "Derma Bright"), to return the Derma Bright product. He wanted to know what happened (obviously he was sitting right next to this girl during the call) and I told him to ask her...he was persistent and I told him, again, to ask her--is all I wanted to do was to return the product for me entitled refund. I told him I'd be contacting the company to complain about the rude clerk and he told me she was a manager (really? answering phones in a call center and hanging up on customers as she did with me?). Wow. Stay far, far away from these shady companies and from "the manager" at Lavish Skin Care. lol
