Richard
Frederick,#2REBUTTAL Owner of company
Thu, November 02, 2006
My office represented CrediCure when it closed. We have attempted to correct the many problems associated with its closing. As this issue has progressed we have learned new information that has not always been positive. We attempted to shut off CrediCure's automated payment debiting system in August and again in September. It came back on for part of October. We do not hold any client payments and refunds have been slow to come out because we did not have access to CrediCure's servers with their client information. Those servers were operated by a third party vendor, which closed them down in September, resulting in our inability to provide information or research clients' claims. We have been working to restore the information and stop any debits not properly being distributed. We also sought out competent agencies to take on these clients. However, they could not process the information without complete files, which we did not possess when CrediCure's servers were turned off. In order to process CrediCure's former clients' issues, we need to the process to be orderly. As we are a small firm with less than 30 employees, we cannot handle thousands of simultaneous responses. Generally speaking we have been able to resolve the outstanding issues, but it takes about three months for each issue to be resolved. Please mail your requests to our office at the posted address. We will continue to receive mail at that address through December 1. 2006. Sincerest apologies for the delays and frustration this has caused all of us. Richard A. Brennan, Esq.