- Report: #198769
Complaint Review: Lean Life PM - BurnFat2 - Draper Utah
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Author Confirmed
Why?
Lean Life PM - BurnFat2
PO Box 125 Draper, 84020 Utah, U.S.A.
Phone:
866-370-7271
Web:
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BurnFat2 ripoff scam fradulent billing Draper Utah *EDitor's Suggestions on how to get your money back into your bank account!
On April 3, 2006 I checked my bank account balance and found it was off by almost $100.00. When I got online to see what happened I found that BurnFat2 had charged my card $97.41 without approval. I called immediately and spoke with Austin, a real jerk, and asked him what the company was & why I had been charged. He told me it was a dietary supplement that I had ordered online. Not only had I NOT ordered anything, or received anything, I had never even heard of the company!
After about 30 minutes of arguing and being laughed at for sounding like I'm 18 (I don't know what that has to do with anything) I told him look either credit my card today or I'll have my attorney contact you in the morning! He immediately proceeded to give me account cancellation conf. #10266633 and a credit confirmation #4478637 and said it would be back into my account w/in 4-5 business days. This was AFTER he tried to get me to give him ALL my banking account information, that was NOT going to happen! Two days later I called to make sure Austin did was he said & Diana(employee #0504576) told me he had & it would be back in my account with 2 weeks.
On april 19, 2006 I still had not received the credit so I called AGAIN and spoke with Sam. He had nothing to say and was a lot like Austin. If fact I'm pretty sure he was Austin. I decided maybe I just got a terrible customer srvc rep & would give them the benefit of the doubt & 2 more weeks.
On May 2, 2006 I started getting the 'our systems are down' scam. From May 2-June 29, 2006 I have called 17 times and spoke with 17 different reps! And every time they tell me their systems are down, they cannot access my account, but that they will forward the report to corporate. Yeah right, I'm not stupid. Meanwhile, I have already sent multiple letters to 'corporate'--which they conviently do not have a phone number or anything for--And of course I have heard nothing back.
This is obviously a fraud and there needs to be a class action suit. There is no reason I should have been charged and no reason I should have to call a co. 20 times & still not have the issue resolved. For all the people this has happened to KEEP CALLING THEM, even if they don't do anything while your talking to them, it at least hassles them a little bit. It's the absolute least they deserve.
There should be a pain & suffering allowance to anyone who has had to put up with this constant hassle. I didn't even mention how many times a rep hung up on me & said it was due to 'phone problems'!
Please, something must be done!
If there is anything anyone can do PLEASE let me know ASAP! I am willing to go to the media, take part in a law suit, anything. This is absurd & just plain wrong! Thankfully there is this website or I never would have known this was happening to others!
Thank you for taking time to read this.
Eliza
Mechanicsburg, Pennsylvania
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
After about 30 minutes of arguing and being laughed at for sounding like I'm 18 (I don't know what that has to do with anything) I told him look either credit my card today or I'll have my attorney contact you in the morning! He immediately proceeded to give me account cancellation conf. #10266633 and a credit confirmation #4478637 and said it would be back into my account w/in 4-5 business days. This was AFTER he tried to get me to give him ALL my banking account information, that was NOT going to happen! Two days later I called to make sure Austin did was he said & Diana(employee #0504576) told me he had & it would be back in my account with 2 weeks.
On april 19, 2006 I still had not received the credit so I called AGAIN and spoke with Sam. He had nothing to say and was a lot like Austin. If fact I'm pretty sure he was Austin. I decided maybe I just got a terrible customer srvc rep & would give them the benefit of the doubt & 2 more weeks.
On May 2, 2006 I started getting the 'our systems are down' scam. From May 2-June 29, 2006 I have called 17 times and spoke with 17 different reps! And every time they tell me their systems are down, they cannot access my account, but that they will forward the report to corporate. Yeah right, I'm not stupid. Meanwhile, I have already sent multiple letters to 'corporate'--which they conviently do not have a phone number or anything for--And of course I have heard nothing back.
This is obviously a fraud and there needs to be a class action suit. There is no reason I should have been charged and no reason I should have to call a co. 20 times & still not have the issue resolved. For all the people this has happened to KEEP CALLING THEM, even if they don't do anything while your talking to them, it at least hassles them a little bit. It's the absolute least they deserve.
There should be a pain & suffering allowance to anyone who has had to put up with this constant hassle. I didn't even mention how many times a rep hung up on me & said it was due to 'phone problems'!
Please, something must be done!
If there is anything anyone can do PLEASE let me know ASAP! I am willing to go to the media, take part in a law suit, anything. This is absurd & just plain wrong! Thankfully there is this website or I never would have known this was happening to others!
Thank you for taking time to read this.
Eliza
Mechanicsburg, Pennsylvania
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
