- Report: #230849
Complaint Review: LeanRx - Henderson Nevada
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Why?
LeanRx
Henderson, Nevada, U.S.A.
Phone:
800-3048447
Web:
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LeanRx And Dreamsmile Fraudulant charges on debit card from LEANRX 74.95 Henderson Nevada
I was going over my bank statement today and noticed a charge for 74.95 from Leanrx. When calling their 800 number they just want me to put my CC number in and offer no other assistance. If you do not put your CC number in they direct to an email address which is not valid.
I called the bank to find out more info as I didnt order anything from this company. My bank couldnt really help other than cancel my debit card, issue a new one and let me dispute the charge for a refund.Still doesnt leave a warm and fuzzy so I asked them why my money isnt safe or why they wont help me ensure my money is safe in their bank.
I am going to continue contacting this bank to try and drive a policy change on all debit cards where you have no option to use it as a credit card but instead have to use a pin number always to charge the card.
After researching this issue I see that this company has also been changing their name and found a charge from 12-2006 under a company name of Dreamsmile for 14.95..
By the way when I did call back and enter my CC number to see what would happen and they said my card would be credited but instead I got another charge this time for 69.95 and within minutes of me calling the 800 number. SO one more to dispute with the bank...Surely someone can help us shut this down.
Beware
James
Madison, Mississippi
U.S.A.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it hasbeenmore than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist youproperly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to dealwith it,take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was.Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.
I called the bank to find out more info as I didnt order anything from this company. My bank couldnt really help other than cancel my debit card, issue a new one and let me dispute the charge for a refund.Still doesnt leave a warm and fuzzy so I asked them why my money isnt safe or why they wont help me ensure my money is safe in their bank.
I am going to continue contacting this bank to try and drive a policy change on all debit cards where you have no option to use it as a credit card but instead have to use a pin number always to charge the card.
After researching this issue I see that this company has also been changing their name and found a charge from 12-2006 under a company name of Dreamsmile for 14.95..
By the way when I did call back and enter my CC number to see what would happen and they said my card would be credited but instead I got another charge this time for 69.95 and within minutes of me calling the 800 number. SO one more to dispute with the bank...Surely someone can help us shut this down.
Beware
James
Madison, Mississippi
U.S.A.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it hasbeenmore than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist youproperly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to dealwith it,take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was.Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.
