Legacy Publishing Company
Westbrook,#2UPDATE Employee ..inside information
Tue, November 19, 2013
We apologize for any misunderstanding. Under our Total Transformation Program Feedback Survey Promotion, returns of the product are not accepted. At the time of purchase, consumers are explained that in order to receive a full product price refund, the Total Transformation Program Feedback Survey must be completed and postmarked within 180 days, starting the date of delivery.
The Total Transformation Program Feedback Survey promotion requires that surveys must be complete, with nothing left blank, in order for consumers to qualify for a full product price refund for the Total Transformation Program. These terms are stated very clearly during the original Sales call and again on the Commonly Asked Questions insert that is included with each survey/shipment. The insert states clearly that every question must be answered and that in situations where a question does not apply to a specific situation, one must explain, in detail, why the question(s) do not apply, rather than leave the question blank. It also states that incomplete surveys are not eligible for a refund of any kind.
We’d also like to address the consumers concern regarding “bundling”. We do not require that a consumer purchases more than one product at the time of purchase. This said, the Total Transformation Program teaches parents how to give their children more effective ways to solve their problems. It works very well as a stand-alone product. The Total Focus Program is offered in conjunction with the Total Transformation Program since we find, for some parents, that it complements the techniques provided in the Total Transformation Program by teaching parents simple techniques they can use with their child to help improve his ability to concentrate, stay on-task and control impulsive behavior.
We also offer the Parental Support Service as we have found that families who speak with our coaches tend to see faster and more successful results. Again, consumers are not required to add either the Total Focus Program or the Parental Support Service to their Total Transformation Program order. Consumers have the right to decline these additional products when offered. We reiterate the fact that all terms were clearly explained, as well as agreed to, at the time of sale. All of these terms are also restated on the consumers’ paperwork that was included with their shipment.
The Total Transformation Program is designed for parents and/or guardians to learn more effective parenting skills by offering practical, real-world solutions for the most challenging programs they may face with a child. These problems include defiance, disrespect, lying and cursing, acting out in school, unmotivated behavior and more. The Total Transformation Program gives parents tools that teach children to take responsibility for their behaviors. The program is adequate for parents with children of all ages. We understand that each child is different, and only the parent and/or guardian can know for sure what is right for their child.