Nestor1990
Compton,#2Consumer Comment
Sat, June 09, 2012
Hello, I recently purchased my second pair from the website and it's taking longer than I expected for the package to be shipped. I paid for express shipping and emailed Alex and he responded that they were out of stock and it took longer than expected for the shipment from the manufacturer. At this point I'm a little worried. How long did it take for your lenses to arrive?
k
Plano,#3Author of original report
Sun, November 20, 2011
Please disregard the previous report. I am the original poster and everything has been rectified and handled properly by Lensmarketplace. Alex issued me a partial refund for the time it took to process my order, and when I received my lenses one was damaged (factory issue) and he replaced BOTH lenses for free, without even asking me to return the defective one.
I am unable to delete the report I previously filed, but I would if I was able. I am very happy with how everything turned out, and I believe the shipping time was partially affected by the fact that it was a holiday weekend in Brazil. I have even placed additional orders with this company, so I am very satisfied and hope that the previous report will be ignored.
Misunderstandings and such happen, and I have walked away a very satisfied customer. I should have waited until it was resolved to post anything here, but I was panicked ordering from an unknown/foreign company for the first time. I hope the previous report does not dissuade people from ordering from them, as it was written prematurely and in the end Lensmarketplace and Alex, the rep I dealt with, was very gracious and did everything he could to make things right. Thank you.