- Report: #1364573
Complaint Review: L'ETOILE - Los Angeles North Carolina
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Author Not Confirmed
Why?
L'ETOILE
Los Angeles, North Carolina, USA
Phone:
18885075616/18885521582
Web:
oathtohealth.com/etoile-anti-wrinkle-complex/
Categories:
Business Rating:
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L'ETOILE Illustra, PureBeauty, KKYCollageneye Total Fraud Los Angeles North Carolina
Advertised on Face Book under the guise of The Shark Tank who at the time was advertising a face cream. I was under the impression the Shark Tnak was the sponsor. All you had to pay was shipping and handling for a free. sample.
I rec. L'Etoile and also Illustra which I did not order. Our credit card came and what a shock. I was charged $98.09 for a product called Pure Beauty and $89.29 for another product called KKY Collageneye.
i called the the California number and was informed that I had checked a box and now had to pay. This gentleman named "Ryan" offered to give me a refund ranging from 10% to 50% on each item. This negotiating went on for seeral minutes. Finally I hung up and he called me back twice, now the refund was 50% I refused and called my credit card company.
Bad news, Mastercard informed me that this went on all the time and if I checked a box the above company would reject our claim. I do not remember checking a box, but ?
I then called an alternate number in Wy. I asked the lady why I had found their product on the Shark Tank, her answer "We use a third party ?" I then asked why the products were listed under another name. Her answer "When we run out we substitute"
Having no choice but to cut my losses I told her that Ryan had offered me a 50% refund. She agreed and now I'm to rec. a refund of $93.70 on my Mastercard within 72 hours. Lesson llearned. Also I tried the product one time and awful. I've been using a computer for 30 years my first and last scam. there is no address on the product, ther was no brochure.
