This company uses the strategy of making it hard to reach them by phone or email to keep the $99 coming out of your account each month and as long as possible. We paid them $99/month for well over a year and they have done absolutely nothing. They are a well oiled theft machine disguised as a "law firm" utilizing "paralegals"...I mean "parasites" to bleed as much from you as possibe.
After a nasty encounter on the phone they IMMEDIATELY initiated a $99 demand on our account (within 1 hour of our conversation!) to try and steal another $99 if possible. Go to your bank in person, sit down with a banker and make a formal request that the monthly withdrawls STOP, IMMEDIATELY!
Don't believe anything promised to you by the company or it's employees on the phone. They are liars, Just take care of business at your bank and let your bank know that this company is into "FRAUD" and you never want them to withdraw from your account again. If, by chance, you used a credit/debt card account with them, file a theft claim with your bank. Again, do it in person, don't believe a word they say. It's all about the monthly fee getting sucked from your account, nothing more!