- Report: #153750
Complaint Review: Liberty Wireless - Detroit Michigan
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Author Confirmed
Why?
Liberty Wireless
libertywireless.com Detroit, Michigan, U.S.A.
Phone:
800-383-9254
Web:
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Liberty Wireless, Wirefly ripoff, bait and switch, false advertising Detroit Michigan
We received an email on Sunday, August 14 from Wirefly advertising special cell phone deals from Liberty Wireless. One deal was 1000 anytime minutes for $45.
When visiting their website (www.libertywireless.com) this was changed to 800 anytime minutes for $45. We attempted to call but their customer service was closed on Sunday.
We then visited their website today, Monday, August 15 and still saw the 800 minutes for $45 advertised on their website. If you visited www.libertywireless.com/low_rates.aspx however it still advertised the 1000 anytime minutes for $45.
We called them and anyone we spoke with, specifically Bianca and Mark, were unhelpful and clearly working off a call center script. They refused and got rude when we asked for a supervisor. Mark even commented that he would be happy to put us on hold for 10 minutes if we wanted. They were not willing to let us speak with a supervisor nor give us any names other then their own. These folks worked in the Largo, Maryland office.
We have screen shots of the website above etc.
My husband manages a call center and could not believe the service given from Libery Wireless.
Nicole
Knoxville, Tennessee
U.S.A.
When visiting their website (www.libertywireless.com) this was changed to 800 anytime minutes for $45. We attempted to call but their customer service was closed on Sunday.
We then visited their website today, Monday, August 15 and still saw the 800 minutes for $45 advertised on their website. If you visited www.libertywireless.com/low_rates.aspx however it still advertised the 1000 anytime minutes for $45.
We called them and anyone we spoke with, specifically Bianca and Mark, were unhelpful and clearly working off a call center script. They refused and got rude when we asked for a supervisor. Mark even commented that he would be happy to put us on hold for 10 minutes if we wanted. They were not willing to let us speak with a supervisor nor give us any names other then their own. These folks worked in the Largo, Maryland office.
We have screen shots of the website above etc.
My husband manages a call center and could not believe the service given from Libery Wireless.
Nicole
Knoxville, Tennessee
U.S.A.
