- Report: #104204
Complaint Review: Liberty Wireless - Largo Maryland
-
Author Not Confirmed
Why?
Liberty Wireless
16071 McCormick Drive Largo, 20774 Maryland, U.S.A.
Phone:
888-919-7692
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Liberty Wireless; Star Unacceptable Customer Service, No Customer Service, Run-A-Round Largo Maryland
I placed an order for two cellular telephones for my children on July 2. The money for both phones was debited from my account on July 7. I did not receive my telephones until July 16th and 19th.
My first bill was due before August 15. I made two payments, one for each telephone, on August 14 at a Western Union office.
On Sunday August 15 the telephones were turned off for failure to pay. I called and spoke with no less than 5 individuals over the course of over 30 telephone calls.
I purchased these telephone calls for my children for emergency use and now they had no service.
After three days the phones were turned on and only because I threatned the Better Business Bureau and Channel 7 news. I also had the help of a lovely woman with Western Union whose only comment to me was "for a communication company they dont communicate very well". She was right.
I've written a letter to Robert Goodman, however, who knows if the address I was given is correct as I have received 3 different addresses thus far.
Companies should not be allowed to stay in business if this is how they operate.
I have MS and also contacted an individual regarding the American's with Disabilities Act to see my rights as I was told I had to leave my house and go to a fax machine and fax copies of my receipts, etc.
Really bad company really really bad customer service.
Michelle
North Arlington, New Jersey
U.S.A.
My first bill was due before August 15. I made two payments, one for each telephone, on August 14 at a Western Union office.
On Sunday August 15 the telephones were turned off for failure to pay. I called and spoke with no less than 5 individuals over the course of over 30 telephone calls.
I purchased these telephone calls for my children for emergency use and now they had no service.
After three days the phones were turned on and only because I threatned the Better Business Bureau and Channel 7 news. I also had the help of a lovely woman with Western Union whose only comment to me was "for a communication company they dont communicate very well". She was right.
I've written a letter to Robert Goodman, however, who knows if the address I was given is correct as I have received 3 different addresses thus far.
Companies should not be allowed to stay in business if this is how they operate.
I have MS and also contacted an individual regarding the American's with Disabilities Act to see my rights as I was told I had to leave my house and go to a fax machine and fax copies of my receipts, etc.
Really bad company really really bad customer service.
Michelle
North Arlington, New Jersey
U.S.A.
