- Report: #1318857
Complaint Review: Lifestyle Holiday Vacation Club - Puerto Plata
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Lifestyle Holiday Vacation Club
Puerto Plata, Domincan Republic
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Lifestyle Holiday Vacation Club Membership fraud Puerto Plata, DR Domincan Republic
We upgraded our membership (for $6000.) on December 16, 2012. The upgrade (subject to the rules of occupation) added the following: “Golf cart guarantee for member for all unit sizes”. During our next visit to Puerto Plata in February, 2013, we were provided a golf cart during our stay. At our next visit to Puerto Plata in October 2013, we were advised that we would not have access to a golf cart because our visit coincided with a Shareholders’ meeting and that during that time all carts were reserved for the Shareholders. At our most recent stay in Sept. 2014 the Club’s response changed dramatically. We were told that, because of the Rules of Occupation, the Golf Cart guarantee contained in our Upgraded Membership Agreement literally meant nothing. That because of the level of our membership, we will never be entitled to a golf cart. Under section 5. CONTRACT BENEFITS, the Rules indicate the following about the use of golf carts: Memberships entitled to the use of golf carts while at the Home Resort shall be limited to one (1) golf cart per villa service fee paid. (This applies to all Memberships except Supreme and Shareholders)”
What is remarkable about this Rule of Occupation concerning golf carts is that it was in effect no less than four (4) months before a sales representative and manager of the Club accepted our money and agreed to guarantee us, as members, a golf cart regardless of the size of the unit we rented. Why would we have any reason to expect that the Club would offer us an upgraded benefit that was in direct contradiction to the Rules of Occupation applicable at the time? Considering the totality of the circumstances, the Club should recognize the golf cart guarantee in our Membership agreement as binding. Alternatively, the Club should accept that it has made a mistake material to its offer, void the upgraded portion of the Membership Agreement, and refund us the money that we paid for the upgrade.
