Complaint Review: LIGHT HOUSE HARLEY DAVIDSON - HUNTINGTON STAITON North Carolina

Please refrain from posting anything until you learn the English language. This was very painful to read. I now realize what people are referring to when it comes to the poor education in our country. Secondly, don't place blame on a specific dealership because of the loss in value, that makes no sense. Finally, you "Surrendered" the bike...The bike got repossessed because you didn't make the payments! Oh, by the way, I've never heard the word bribery used incorrectly (I doubt I ever will again), thanks for that.

Bryan, First of all - thank you for quickly rebutting you own complaint. We are always willing to go to bat for our customers benefit to Harley-Davidson Motor Company if we feel the customer has a complaint about any part of a motorcycle that may be a legitimate. Having said that, H-D has the final say when it comes to extending a warranty reimbursement for any part and/or the labor to remedy the problem. I am glad it seems to be working out for you. Lastly, I can honestly say I never yelled at you (with or without your child present). I have only yelled at one customer in 8 years and that was in response to an individual using racial slurs at my service counter. I'm not sure if that was a 'heat-of-the-moment' comment on your part or if you yelled first at someone on my staff. If you did having a shouting match with someone at the store - it surely wasn't me (I'm 6'2" 190lbs very long black hair - does that sound familiar?) Rob Schneider, Owner Lighthouse Harley-Davidson

While I understand you are upset because you lost your job but what I don't understand is how that is the fault of my company. We don't set market prices for new OR used bikes. Harley-Davidson Motor Company sets prices (MSRP) for new bikes and the market (that's you the consumer) sets the price for used bikes. You had the opportunity to sell your bike but instead, chose to let the bike be repossessed and have that mark on your credit. You say you had your friend come to my store and from what I am hearing you say - we offered him a great deal. So I guess that makes me a thief and a cheat (aka a RIPOFF). We obviously didn't go out of our way to make him a deal in order to screw you. You are letting your emotions run wild and at the same time tarnish the reputation of an honest dealership that has built a reputation on serving the customers needs. Rob Schneider, Owner Lighthouse Harley-Davidson Huntington Station, NY 11746 www.lighthousehd.com

Hey - OK I fired the last response off a little too quick. I have been dealing with Lighthouse Harley for 4 years and never had a problem, as these are basically all good guys and gals. I was pissed off and said they were scum in the heat of the moment without the issue settled - that was not right. Although the dealer does give the impression that the bikes will not lose money - I think it is more of a Harley thing than a dealer specific thing. Some guys with old Harleys do actually make money on them. Others lose money. I think he should have tried to sell the bike on his own. At some point you have to go at it alone and leave the dealer behind..... As far as my complaint against the dealer for the damage to my bike - I have to say that they did step up along with their factory rep and help me figure out how the bike was damaged. It did take a while, and there was alot of yelling back and forth, but we worked it out. So I think the moral of the story is to check around before purchasing, reselling or repairing a motorcycle or car - and do not be afraid to speak up - even if it causes temporary discomfort. I think Lighthouse Harley and I will be doing business for a long time. (Although I do not think I will purchase any extended warranty on a new bike)

Hey - OK I fired the last response off a little too quick. I have been dealing with Lighthouse Harley for 4 years and never had a problem, as these are basically all good guys and gals. I was pissed off and said they were scum in the heat of the moment without the issue settled - that was not right. Although the dealer does give the impression that the bikes will not lose money - I think it is more of a Harley thing than a dealer specific thing. Some guys with old Harleys do actually make money on them. Others lose money. I think he should have tried to sell the bike on his own. At some point you have to go at it alone and leave the dealer behind..... As far as my complaint against the dealer for the damage to my bike - I have to say that they did step up along with their factory rep and help me figure out how the bike was damaged. It did take a while, and there was alot of yelling back and forth, but we worked it out. So I think the moral of the story is to check around before purchasing, reselling or repairing a motorcycle or car - and do not be afraid to speak up - even if it causes temporary discomfort. I think Lighthouse Harley and I will be doing business for a long time. (Although I do not think I will purchase any extended warranty on a new bike)

Hey - OK I fired the last response off a little too quick. I have been dealing with Lighthouse Harley for 4 years and never had a problem, as these are basically all good guys and gals. I was pissed off and said they were scum in the heat of the moment without the issue settled - that was not right. Although the dealer does give the impression that the bikes will not lose money - I think it is more of a Harley thing than a dealer specific thing. Some guys with old Harleys do actually make money on them. Others lose money. I think he should have tried to sell the bike on his own. At some point you have to go at it alone and leave the dealer behind..... As far as my complaint against the dealer for the damage to my bike - I have to say that they did step up along with their factory rep and help me figure out how the bike was damaged. It did take a while, and there was alot of yelling back and forth, but we worked it out. So I think the moral of the story is to check around before purchasing, reselling or repairing a motorcycle or car - and do not be afraid to speak up - even if it causes temporary discomfort. I think Lighthouse Harley and I will be doing business for a long time. (Although I do not think I will purchase any extended warranty on a new bike)

Hey - OK I fired the last response off a little too quick. I have been dealing with Lighthouse Harley for 4 years and never had a problem, as these are basically all good guys and gals. I was pissed off and said they were scum in the heat of the moment without the issue settled - that was not right. Although the dealer does give the impression that the bikes will not lose money - I think it is more of a Harley thing than a dealer specific thing. Some guys with old Harleys do actually make money on them. Others lose money. I think he should have tried to sell the bike on his own. At some point you have to go at it alone and leave the dealer behind..... As far as my complaint against the dealer for the damage to my bike - I have to say that they did step up along with their factory rep and help me figure out how the bike was damaged. It did take a while, and there was alot of yelling back and forth, but we worked it out. So I think the moral of the story is to check around before purchasing, reselling or repairing a motorcycle or car - and do not be afraid to speak up - even if it causes temporary discomfort. I think Lighthouse Harley and I will be doing business for a long time. (Although I do not think I will purchase any extended warranty on a new bike)

I agree with the first poster. Although most Harleys are overpriced - Lighthouse Harley Davidson in Long Island, NY gives you the impression that you can resell the bike and lose no money. Luckly, I found a solution to keep my bike after losing my job. However - I am now in a heated debate with this dealer over their "games". The "manager" and owner have treated me like garbadge and were cursing at me in front of my 14 year old daugter. My service contract has expired I bring my bike in for service (the bike was running fine after a 1500 mile trip) only to be told that the bike has "severe" damage. I am getting the feeling that the dealer damaged the bike and is trying to pressure me to file an insurance claim. They do not want me to contact the Harley main office. These guys are scum.

There was an ad in the paper, by a car dealer, for a 2003 Expedition Eddie Bauer with 36k miles for $27,300. In the same paper, all the other Ford dealers are selling the exact same 2004 vehicle for $27,900 new. With the economy being as bad as it is they are selling large ticket items for 30 to 40% off of retail(MSRP). You can buy a $32-34K Expedition for $21 to $22k. You can buy a $32-35k Tahoe for $22-23k. You should have sold the bike to your friend at the credit union and kept him out of the Harley store. Your fault. It isn't Harley's fault the economy bites. You would probably find the same situation if you had bought a Honda or worse. As I have posted before, it started with the second stock market crash and 9/11 just made matters worse. Good luck.

Sounds to me like you bought a bike you could not afford,which is not a problem with Harley..I have had Harleys all my life, and never had a problem with them...I now have a 2002 Heritage Softail,which you can buy a new one for about 21000.00...It is valued at around 20,000.00 today...Pretty darn good huh...If you buy something that you cant afford , you will never be happy with it.......