- Report: #1311489
Complaint Review: Light In the Box - Internet
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Author Not Confirmed
Why?
Light In the Box
Internet, USA
Web:
http://www.lightinthebox.com/
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Light In the Box online store Light in the Box Mislabeling, Terrible Quality, Lied about the Material of the items, Photos are also NOT of the product, Picture and product don't match, Terrible Refund/return System. Internet
Ordered my wife the clothes she picked out from Light In The Box website. Denim Jeans, Blue faded w/e. Check everything Material Denim, size 0, color she wants. Ordered. 2 weeks go by, they arrive, not Denim, not size 0...waayyyy off on the size, color looks like it was sprayed on with those washable inks. Pant, if you can call them that, are made of some stretchy thin material, kind of like yoga pants....so not Jeans.
Ordered 2 Dresses, and a Business Casual outfit for her after she confirmed all sizes, material etc. They arrive the exact same way as the "Jeans" above. The size is for 4-5 sizes bigger, Material is Garbage, they supposed to be light and fluffy instead they are Heavy, Droopy, look like a garbage bag instead of tailored clothing they are advertising. Destroyed my day and my wife’s. She was eager to get all these items, they arrived and made us more than disappointed.
Every single item was "mislabeled" or lied about in description, From Material used, Sizes, and Quality of the product, Pictures did not look anything like the items shipped... So ok we getting to the returns portion now.
After receiving all the items that end up looking like crap, I figured I will send them back, get the refund and that would be that. I file for the Return/Refund stating all the above problems. They reply shortly after with this exact message (other than the numbers): We have cooperation with US UPS service and can provide you a pre-paid UPS return label. You don't need to pay to UPS while the return shipping fee 【$6.4】 will be deducted from the refund. The refund you would get from us will be 【$xx.xx】
So I paid $7 per item to get them shipped here, Now I got to pay another $6+ PER ITEM to send them back, After asking A why am I paying for shipping when its an error on ALL items on their end, I was told they sell items as is and I am responsible for shipping there and back, So I tried to combine ship them all into one box and response was yet again negative and they said each item needs to be sent back individually and on some of them shipping will be more than the value of the item. That made no sense as they are all going to the Same warehouse in China...
So I am now stuck with oversized crap, Items that no one would even wear for Halloween or a hippie parade. We talking things twice the size, made out of questionable cardboardy material, that do not match the pictures or the description and I cant even get a refund for the crap.
I recommend everyone to stay away from that Site, as you will be hurt just like me when your long awaited items arrive and end up not fitting, and looking nothing like the picture, I will leave you more than frustrated when you try and return and realize you going to get at most 50% of your money back, if that... They are professional scammers, beware.
