- Report: #664977
Complaint Review: lightinthebox.com - Bejing Select State/Province
Reported By:
Lee -
Boothwyn, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
lightinthebox.com
56 Dong Si Huan Zhong Lu, Ocean International Cent Bejing, 100025 Select State/Province, China
Phone:
Web:
www.lightinthebox.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
lightinthebox.com Well I ordered a dress and the first time it was the wrong size. So I had to file a report to get them to give me the second dress. I eventually received the 2nd dress and it was discolored, so I sen Bejing, China
I ordered a wedding dress around 2 months ago. I placed the order online and when I received the dress, it did not fit.
So I placed an e-mail requesting to return the dress and received nothing. I sent the dress back to the Bejing address and when I e-mailed them and told them that they said it was the wrong address that I sent it to and that they would never see the dress and they were not going to help me.
Well I filed a complaint with the government. Well they sent the other dress and now this one is discolored. Again the same problem. Well they want pictures and they are nuts. Well I am not waiting to see if they will take care of the problem. Haven't heard anything yet.
So I placed an e-mail requesting to return the dress and received nothing. I sent the dress back to the Bejing address and when I e-mailed them and told them that they said it was the wrong address that I sent it to and that they would never see the dress and they were not going to help me.
Well I filed a complaint with the government. Well they sent the other dress and now this one is discolored. Again the same problem. Well they want pictures and they are nuts. Well I am not waiting to see if they will take care of the problem. Haven't heard anything yet.
2 Updates & Rebuttals
LightInTheBox
USARE: Dress troubles
#2UPDATE Employee
Wed, November 24, 2010
I'm very sorry to hear about your problem. I work for LightInTheBox.com and would like to help you resolve this issue as quickly as possible. Please E-mail me at [email protected] and let me know your Order #.
Kind regards,
James
Css hater
Camarillo,California,
U.S.A.
This is why not to buy directly from China
#3Consumer Suggestion
Wed, November 24, 2010
I think the lesson here is not to order things directly from China.
For customers in the USA or the EU, if you buy from somewhere in your own country, there is less likely to be a problem, and the government can assist you better if there is one.
