- Report: #728436
Complaint Review: lightinthebox.com - Internet
Reported By:
wizzard8955 -
Valparaiso, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
lightinthebox.com
Internet, United States of America
Phone:
Web:
https://www.lightinthebox.com/index.php?main_page=login
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
lightinthebox.com sent me wrong product , no refund and deleted my account Internet
took over a month to get my order. 1 item failed and they asked me to return it. I did and waited another month with no response so I contacted them. They said they would ship me my replacement and so I waited another month then they shipped me the wrong item. Now they wont respond to me at all. Terrible company, and terrible customer service.
1 Updates & Rebuttals
LightInTheBox
United States of AmericaSincere Apology from LightInTheBox
#2UPDATE Employee
Tue, July 12, 2011
Dear Customer,
On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
I would like to invite you and all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox.com
