- Report: #107305
Complaint Review: Linder's Furniture - Fountain Valley California
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Author Not Confirmed
Why?
Linder's Furniture
18370 Pacific Street Fountain Valley, 92708 California, U.S.A.
Phone:
714-887-6700
Web:
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Linder's Furniture ripoff Refused to credit a hold on a sofa and have repeatedly lied about it! Truly maddening experience. Fountain Valley California
I was shopping for a sleeper sofa and found one at the Fountain Valley store. I had just moved and was indecisive so I asked if I could cancel the order at any time which I was assured I could. Because there was only one in stock the salesperson required that I put 25% down to hold the sofa.
A couple of days later I called and canceled the order and was told my card would be credited back. Three months later I have called the store repeatedly 10-15 times and have been assured by customer service, the salesperson, and other employees that my order was canceled and my credit processed by accounting.
I then tried to dispute through my credit card company who cannot obtain a response from them either.
I called customer service again today and was informed this time that the order was still active and only the store manager can cancel orders. Interestingly enough I've called twice at the direction of the employees, and the store manager is amazingly unreachable and has no voicemail.
Stay away from Linder's unless you want to deal with the most inept, evasive, and shady of companies. Truly maddening experience.
Didi
Garden Grove, California
U.S.A.
A couple of days later I called and canceled the order and was told my card would be credited back. Three months later I have called the store repeatedly 10-15 times and have been assured by customer service, the salesperson, and other employees that my order was canceled and my credit processed by accounting.
I then tried to dispute through my credit card company who cannot obtain a response from them either.
I called customer service again today and was informed this time that the order was still active and only the store manager can cancel orders. Interestingly enough I've called twice at the direction of the employees, and the store manager is amazingly unreachable and has no voicemail.
Stay away from Linder's unless you want to deal with the most inept, evasive, and shady of companies. Truly maddening experience.
Didi
Garden Grove, California
U.S.A.
3 Updates & Rebuttals
BIll
Laguna Beach,California,
U.S.A.
Hit em' where it hurts! THE WALLET AND REPUTATION!!!
#2Consumer Comment
Tue, November 16, 2004
I have had the same problem with this company. Do yourself a favor and file with the Better Business Bureau and the city which they run their business from. If you would like, the best way to get their attention is to call your local news and get their consumer reporter and you will see results. CBS, Fox, ABC, KCAL and NBC have great reporters for this kind of treatment.
BIll
Laguna Beach,California,
U.S.A.
Hit em' where it hurts! THE WALLET AND REPUTATION!!!
#3Consumer Comment
Tue, November 16, 2004
I have had the same problem with this company. Do yourself a favor and file with the Better Business Bureau and the city which they run their business from. If you would like, the best way to get their attention is to call your local news and get their consumer reporter and you will see results. CBS, Fox, ABC, KCAL and NBC have great reporters for this kind of treatment.
BIll
Laguna Beach,California,
U.S.A.
Hit em' where it hurts! THE WALLET AND REPUTATION!!!
#4Consumer Comment
Tue, November 16, 2004
I have had the same problem with this company. Do yourself a favor and file with the Better Business Bureau and the city which they run their business from. If you would like, the best way to get their attention is to call your local news and get their consumer reporter and you will see results. CBS, Fox, ABC, KCAL and NBC have great reporters for this kind of treatment.
