- Report: #290863
Complaint Review: Lingerie Mart - Evergreen Park Illinois
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Author Confirmed
Why?
Lingerie Mart
95th Street & S. Western Avenue, Suite J7C Lower Level South End Evergreen Park, 60805 Illinois, U.S.A.
Phone:
800-782-1980
Web:
N/A
Categories:
Business Rating:
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Lingerie Mart Will not ship merchandise or refund money Evergreen Park Illinois
I ordered from this company over 3 months ago and they have used every stall tactic available to get out of supplying me with my order. I finally requested a refund over 6 weeks ago and have been given an even more infuriating run-around with no refund yet in sight. The first person that was dealing with my complaint left the company and no one took over my complaiont until I had to contact a supposed VP of this company by the name of Becky Davis who has been handling the issue.
Or at least that was what I thought as I have not had a response in over a week from her. I have left numerous messages and e-mails and when I tried calling I was routed through a series of button pushes that got me nowhere unless you know a direct extension and when I get to the message prompt, it has been full and cannot accept messages. Save your money and order from another business that understands even simple obligations such as I give you money, you give me product.
Upset consumer
Lexington, Kentucky
U.S.A.
Or at least that was what I thought as I have not had a response in over a week from her. I have left numerous messages and e-mails and when I tried calling I was routed through a series of button pushes that got me nowhere unless you know a direct extension and when I get to the message prompt, it has been full and cannot accept messages. Save your money and order from another business that understands even simple obligations such as I give you money, you give me product.
Upset consumer
Lexington, Kentucky
U.S.A.
1 Updates & Rebuttals
Public Relations
Alpharetta,Georgia,
U.S.A.
Lingerie Mart ships to thousands of customers all over the world.
#2REBUTTAL Individual responds
Fri, November 07, 2008
The noted allegations here from Paul Alt of Lexington, KY are severely inaccurate and a disappointment. Paul Alt placed a special order and was notified his requested size was in production with the factory. He stated he was fine with this and willing to wait for it. Lingerie Mart had various phone conversations with Paul Alt and there are several supporting emails. Paul phoned in periodically checking in and then later provided an (end) wait date to the Vice President. He requested Lingerie Mart process a refund if the item had not yet been released from the factory by a certain date. He sent compliments to Becky, Vice President, for her professionalism and willingness to help him get everything worked out. The item had not arrived by his requested date and she personally processed the refund back to his card the same day. He was notified of this. The refund was properly processed by Lingerie Mart but the customer had not seen it released from his credit card merchant. Lingerie Mart advised the customer they were investigating all transactions with 2 outside companies (the existing credit card processer and the new processer, who had taken over the account that same day). Since at the mercy of the 2 outside companies at that time, Becky, Vice President, proceded with a 2nd refund back to the customer's card to ensure his customer satisfaction (and would void the 1st when finalized which processer handled it). Upon further investigation, it was discovered the new credit card merchant had not properly batched the daily transactions, thus the postings had not posted as quickly as preferred. The customer did receive all monies back. Lingerie Mart is also not processing the card transactions with that credit card merchant any longer.
