Complaint Review: Liv Plastic Surgery andrew ress - boca raton Florida

REVIEW UPDATE: November 16, 2018: Liv Plastic Surgery remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Liv Plastic Surgery is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Liv Plastic Surgery has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Liv Plastic Surgery has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Liv Plastic Surgery remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Liv Plastic Surgery for its full commitment to quality customer service.

Ripoff Report's discussions with Liv Plastic Surgery have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Liv Plastic Surgery listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Liv Plastic Surgery's principal, Dr. Ress informs us that his passion is to transform people lives for the better. He was blessed with surgical skills and an eye for aesthetics, and looks forward to changing lives for the better each day

The information provided in this report below is based on comments made by Dr. Andrew Ress during an onsite inspection held by a third party verification company with no biases toward LIV Plastic Surgery.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

LIV Plastic Surgery is a, "full service plastic surgery, wellness, and medical practice. Services we provide range from cosmetic surgery, skin cancer surgery, weight loss programs, general wellness, hormone replacement, skin care and the like.”



Most of their leads are developed through their positive reputation, "the most common ways we get leads are from patience referrals. In 17 years of being in practice I have close to 10,000 [patients] who I have taken care of, and the vast majority are internal referrals from other patients. We also do a limited amount of advertising as is the nature of businesses these days. We have a website and are pretty highly ranked in Google search engine results when people look for plastic surgeons." Dr. Andrew Ress went into greater detail on the initial experience a patient would have with LIV Plastic Surgery, "patients are able to reach us online by submitting a contact form. We have a member of our staff call them back to answer there inquiry, and to make sure that the services we offer are a match.”

During the onsite interview, Dr. Ress was asked to describe a situation where a client was not satisfied with the level of service they received. Dr. Ress went on to explain that often times when working in the field of plastic surgery it is imperative to keep expectations realistic, "the time when patients have not been 100% satisfied...are when they are expecting more than what the procedure can offer. So for example, liposuction isn’t a form of weight control. So if a patient comes in and asks why haven’t I lost weight then they don’t remember that we discussed liposuction is sculpting and not weight management." Dr. Ress went on to explain how such complaints are handled, "we take any patients concern quite seriously. What we do is listen carefully to what the patients concerns is, make sure that there isn’t anything on our part that we could have done better. If there is anything we can do to correct or improve upon on the result we do it. For example if a patient requires a minor touch up, something that isn’t a completely new procedure, and it is medically reasonable...time to do it; we offer to do the revision surgery without charge except the cost of supplies and the operating room, our actual expenses. I don’t charge a surgeons fee. My revision rate is very low but I don’t hesitate to bring a patient back for a minor touch up if that is going to make them happy.”



LIV PLASTIC SURGERY CUSTOMER CARE & COMPLAINT RESOLUTION

When asked to comment on complaints posted on Ripoff Report's website Dr. Ress informed us that he believes the comments are false, and were posted by a former employee, "I brought in a marketing adviser and ultimately a business partner who had unfortunately been mentioned on Ripoff Report before. Once I discovered he was doing improper things I terminated his relationship with my company. The posts that are currently on Ripoff Report are phony fraudulent words by a former employee that I had [to] sue in Federal Court, and that’s a matter of public record and I’m happy to the links and the backup of it. I’m hoping through this Corporate Advocacy Program that Ripoff Report offers that they can investigate who actually posted these defamatory posts, untruthful posts, and prove that they are actually not from a real person. That these were actually malicious deeds from a fellow who will be going to Federal prison." To further assure future patients Dr. Ress went into great detail about his personal background as well as his dedication to LIV Plastic Surgery, "I grew up here in south Florida, but I went all over the country to the best schools and training programs in order to bring that skill set back. I went to Cornell University, graduate of University of Miami Medical School, to the world famous Mayo Clinic for general surgery and was chief resident of surgery. I spent a year after that researching at John’s Hopkins University, and after that two years plastic surgery at Indiana University, which is one of the top five programs in the country. Then I did an additional fellowship training at Cleveland Clinic in Case Western in Ohio before coming back home and opening my practice. Our surgical facility is fully accredited by the State of Florida. We have maintained and we have all the current technology and safety backups in place. I’m on staff at the two closest hospitals in Boca. Boca Regional Hospital and West Boca Medical Center. I trust my patients care only to me. I give my cell phone number out to virtually every patient I operate on. Part of the quality of care allowing for, and promoting good communication. If a patient has a problem I don’t want them to be tied up in some answering service or voice message tree. They can text me a message and I get back to them almost immediately. I tell patients I don’t care if it’s the middle of the night, weekend, holiday it doesn’t matter. We do surgery it’s a team effort, there job is to observe and report my job is to inter operate and manage. The sooner they get the information to me the faster we can deal with it. Patients really appreciate having direct access to the surgeon, and for me it’s actually much easier than needing to answer a pager.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Ress went on to explain that the customer's experience with LIV Plastic Surgery will always be their number one priority, "we promote a culture of consumer advocacy, and we want that customer experience to be excellent. So, we have to look apart from the fake reviews that were put online, and the ones put on Ripoff Report. So far are no real patients or anything like that has been put on the site. We are totally focused on patient centricity, the patient is truly the focus of everything that we do and they know that we have their back. Everything we are doing behind the scene is the top level of medicine. We have a great team of nurses and staff. We communicate well together. We are totally in sync with each other and with the patient. We are constantly in communication during the entire process with the patient, before surgery, during and after. The review that was posted, despite it being false and fraudulent we went back and looked at our policies to insure that we are doing everything that we can to do right by our patients and we’re satisfied that we do that.”

LIV Plastic Surgery is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Dr. Ress stated, "we hope that we can address customer or patient concerns before they go to the extent of having to post a complaint and obviously it gets to that point we’re going to address any concern immediately and to the best of our ability. And we hope that this program will round out our customer satisfaction process and so we can identify any areas we can improve on. You can never stop learning and you can never stop improving.”



LIV PLASTIC SURGERY / STATEMENT FROM THE DOCTOR

"My name is Dr. Ress with liv plastic surgery. I would like to thank you for taking the time to read this review. My practice is founded on my passion to transform lives for the better. I am passionate about surgical arts, and how even the slightest physical improvement can transform one’s perceptions of him or herself. I believe that everyone deserves to look and feel his or her best, and that sometimes, happiness can stem from the outside in. Liv Plastic Surgery's team have expressed that they feel very confident in providing the best possible quality of care to their patients.”

Ripoff Report was pleased to learn that Liv Plastic Surgery's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

LIV PLASTIC SURGERY’S PHILOSOPHY

"Dr. Andrew Ress, the physicians and staff at Ress Plastic Surgery are proud to present LIV Plastic Surgery and liv spa, the materialization of a dream years in the making. The finest surgeons, health and medical staff have been assembled to serve your needs in a world class facility. We will create, nourish, and sustain the body you desire. Your body is our concern, our mission.

Underlying this philosophy is Dr. Ress’s lifelong commitment to continued and superior formal education and training in the medical field. He initiated his personal journey to professional excellence as an honors graduate of the Biology program at Cornell University, and continued on to receive his MD from the University of Miami; complete a residency in surgery at the prestigious Mayo Clinic, at which he excelled and received Chief Resident status; as well as specialize in plastic surgery with additional training at Indiana University. He has professionally distinguished himself from numerous other of his colleagues, as a fellowship trained surgeon at The Cleveland Clinic, Case Western Reserve University and world renowned Johns Hopkins University.

Mission Statement

To inspire hope; to raise the level of a person’s beauty inside and outwardly; to make people healthier, self assured and self- fulfilled by providing the best care to every patient.Dr. Andrew Ress, Medical Director and Founder, provides the foundation for LIV Plastic Surgery and the promise to provide superior results with the least invasive procedures available.”







STATED IMPROVEMENTS FROM LIV PLASTIC SURGERY

Liv Plastic Surgery recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the Doctor, Ripoff Report is convinced that Liv Plastic Surgery is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

ABOUT THE RIPOFF REPORT BELOW: its false. All Reports were filed by the same person:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow Liv Plastic Surgery the opportunity to make things right with them within reason. More disturbing, all the Reports filed about Live Plastic Surgery were filed by the same person at the same IP address.

STATEMENT FROM LIV PLASTIC SURGERY:

This patient is unidentifiable. We do not have any records or any interactions with a patient by this name or by the described scenario. We believe this to be a false record.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------