We called the number listed above to request a user's manual for our HP Printer. After much discussion, the person we were talking to tried to sell us a program for $399,99 tellingus we did not have network protection. After telling him and other people we spoke to that we did not want this program, we hung up. When we went on our computer, we could not get on to most of our programs. Also, some woman we spoke to (Nisha) told us twice she would all us back - she never did. We are very, very upset about this matter and hope you can hellp us.