- Report: #1199259
Complaint Review: Lobel Financial - Nationwide
Reported By:
Theresa F. -
West Sacramento, California,
Submitted:
Updated:
-
Author Confirmed
Why?
Lobel Financial
Nationwide, USA
Phone:
(714) 995-3333
Web:
http://www.lobelfinancial.com
Categories:
Business Rating:
(0)
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Lobel Financial Corp -- Extremely Shady Company -- Employees are a joke -- I've had nothing but trouble -- Incompetent at Fulfilling Tasks as Important as Releasing the Title after Payoff! Anaheim, California Nationwide
I really don't even know where to start with this place. I don't feel the need to post every detail of every awful encounter with this institution, but I do feel the need to warn others of the type of business this place is running.
The most shady issue I encoutered was when we actually wanted to pay off the car loan. There were an irregularly abnormal number of "steps" to comply with to pay off this loan and after multiple attemtps to do what I would consider a fairly basic transaction, we finally do it. We were told that it would take 10-14 days to get the title, then we were told 20 days. After 20 days we call and they said that it relects that the loan was paid off however there was no "movement" to management to move forward with getting the pink slip (title) sent over to us. We waited 20 days for nothing. So then I asked how long it would be to get the title and the employee said that we would have to call back on monday and speak to a manager. I feel like the constabtly just push and run you around until you want to stab your eyes out -- as though they don't like people who pay their bills on time or try and actually pay off a loan early -- like they drag their feel on purpose.
I understand that Lobel caters to those who struggle to find funding to buy a car. And maybe customer service just doesn't matter to them at all since they'll get their business regardless, but I just can't even describe the level of unprofessionalism with this company. But really, the owner/CEO(s) should be ashamed.
Their employees, first off, sound extremely rude, impatient, unhappy, and have no sense of professionalism. Besides the employees coming off as what I would politely call "unrefined", they are also extremely incompetent. I might call Lobel 3 times in a row, and ask the same question 3 times, and all three representatives will give a different answer. There is no consistency and likely a lack of proper training. Also, it seems that they need managers to pretty much do anything useful -- and the managers are of questionable use as well.
Enough about the employees...how about their lack of competence in taking care of what they are responsible for doing. There is no follow-though, no communication, and I literally have to babysit, and triple check to even make sure that they do their job.
Also, their phone systems are ALWAYS having problems -- such a poor, cheap business "image" they put off. You could be on hold for 10 minutes, and the call will drop. You could be talking to someone, after a 30 minute wait, and it will drop your call, and they won't call you back (I asked about this since it happened SO many times and they say that its policy to not call back customers when calls are dropped -- haha) and when you call back again, you'll never find the same person you just spent 10 minutes taiking too. I really hope they invest in a better system and customer care policy.
Such a disappointment. If there is ANY way you can avoid this company, please do so. What I have shared here is really just the tip of the iceburg with how shady this ioan company is.
