Complaint Review: Local Splash - Santa Ana California

#1 Employee you state that all calls are recorded.  We were also scammed by local Splash and asked to have a copy (at the insistence of our attorney) of the recording that Local Splash used to determine we were not scammed  We are still waiting for a response  which I am sure will never come.  For such an above board company there are a lot of displeased and unhappy people talking about you on a variety of websites.  i only wish i had done this research prior to giving you my credit card number.

Local Splash was ranked as the 84th fastest growing company in America on the Inc. 500 list for 2011. We were also rated #39 on the Deloitte Technology Fast 500 list for 2011. Very reputable and verifiable.

We have over 10,000 satisfied clients

I do not wish to impugn the claimant's opinion , however; we would not enjoy these successes if we were an unethical company.

It is always wise for any business owner to research  internet marketing firms prior to hiring them. 

You may be an ethical employee of Local Splash, but the guy who called me sure wasn't!  He talked for 30 minutes like he was from Google before mentioning his web site.  As soon as I found out he was not from Google, I realized what a scam artist I had on the phone!  On and on he went about how Google had designated my business as a first-rate company by putting a symbol by my web listing.  When I called him on that because there was no symbol, he tried to tell me that the symbol must be on a different Google search engine!  How many are there?  When he put down the Yellow Pages by saying that nobody uses them anymore and I told him I was advertising there, he back-peddaled and admitted that he still uses the Yellow Pages sometimes.  This guy was a sneaky hard-sell all the way!  He ended the conversation by treating me like I was stupid for not grabbing this opportunity!  Is that part of the extensive training employees of Local Splash get?  If calls are really monitored, as you say, and Local Splash is such an ethical company, then this guy would have been fired! 

Don't try to tell me how ethical Local Splash is!  I know better!

You state that the Local Splash sales person implied he was from Google and then took you to the Local Splash website? That's not only dishonest- it's pretty stupid. 

Google has very strict rules regarding misrepresentation and Local Splash adheres to these guidelines.

Local Splash does extensive training on our product and we record all phone calls. If we find any kind of misrepresentation by any of our staff, it is dealt with severely.

Claimant is correct in his statement that no one can guarantee front page placement on Google- not even Google can make such a claim, however; because of our 38 different proprietary attributes, and our 90% success rate; we do have what is called a "Performance Promise" which states that if we do not get a client on to the first page after 6 weeks, then we will suspend billing until they are found. 

We apologize for any misunderstanding and wish the claimant success.