Lockwood Media Group
#2REBUTTAL Owner of company
Thu, March 21, 2013
My company has hired hundreds of free lance employes to work the exact same type of event without incident. They have all been paid, including this free-lancer who was paid half even though she failed to complete the job as required. Consider the following facts:
1. She showed up over 45 minutes late, causing my client to panic and call me.
2. When I attempted to contact her she was un-reachable. After the event she claimed there was a parade going on that caused her to be late.
3. Instead of providing individual clips of the teams performing according to my instructions, she left the camera rolling all day, creating hours of post production on my end. Instead of owning up to her mistake Liz asks for more money to fix it. My company has hired hundreds of free lancers in other cities and NOT ONCE has anyone made this mistake, but Liz says it's my fault and wants to charge me extra. I told her just to upload the clips and that I would take care of it.
4. Upon checking the file I can see that the tripod is crooked and the footage is severely over-exposed. So much that the footage is unusable. My instructions clearly warned to be on the look out for these two issues.
At this point I feel most companies would have told this free-lancer to screw off. I felt that she was owed something for her time even though I could not use the footage. I sent an email explaining all of this and offered her half of her pay once she provided a tracking number proving that my equipment has been returned.
I tried reaching out to her three times and was ignored every time. Instead she files this report. I made one last attempt to reach out to her and we agreed that if I would Pay Pal her up front she would return the equipment. I Pay Paled her February 28 and now she has gone back to ignoring me and as of today has not sent back the gear.
My company is more than fair to it's free-lancers, but we have no patience for people who don't follow directions and refuse to take responsibility for their mistakes.
I will never hire Liz Murray from the Shreveport area again. In my experience she doesn't follow instructions, blames other for her mistakes, and does not will do what she agrees to!