- Report: #1389970
Complaint Review: Logisticare-Texas - Nationwide
-
Author Confirmed
Why?
Logisticare-Texas
Nationwide, USA
Phone:
(512) 833-8060
Web:
http://www.txmedicaidride.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Logisticare-Texas Poor service and unfair treatment Austin Texas
Logisticare is a rip off! I have Amerigroup Medicaid Texas also called Star Plus which is supposed to support my rides to my appointments and i am mentally disabled with Schizoeffective disorder. As of now i am currently 39 weeks pregnant with my son and have needed Logisticare to make it to my pre natal apppintments and psychiatric appointments every three months. They often get my information wrong and so confuse their own drivers as well as the drivers being unprofessional by making me late enough to some appointments i risk having to reschedule. And not only those issues but today after i got home from a pre natal appointment they tell me my husband who rides with me and makes me feel safe as well as helps me during my pregnancy can no longer ride with me unless i get my doctor to sign a form. Im not very social and fear strangers and he makes me feel safer the drivers are always weird to me. Not only that they also said i will soon have to ride the city bus after a 30 day grace period. This has never happened before and I've used them for a couple years now. I tried to get medicaid to see what was going on and even the medicaid lady wondered why all of a sudden do they do this to me. The Logisticare woman she spoke to on my behalf said it wasnt new but to me it is! I feel i am being alienated and mistreated. Ive called to report bad drivers as needed but never posed an issue with them. Drivers have even failed to show up in the past! Its not fair to me. And my insurance should cover the rides. A bus for me being schizophrenic really worsens the situation for me as i dont like people and often dont leave my home but for appointments and when i absolutely have to. I barely met my husband and he understands and comforts me. These people are abusing the system by treating us like this and other insured patients.
