Complaint Review: Lombardi Financial - New York New York

I had 4 subscriptions at $295 each per year.  Going through my credit card statements I discovered 7 charges for 4 subscriptions.  I inquired to them through their website as to what I was subscribed to.  I got zero response.   So after getting no response, 30 days later I went to the same website form and told them to cancel ALL my subscriptions. Again, zero response. 

Next, I wrote a letter telling them to cancel ALL subscriptions.  Another month goes by with no response.   So I opened a dispute with my credit card company.  They investigated and found what I said was true.  4 subscriptions and was being overcharged  3 extra times each year.  They refunded the overcharged amount.  I froze the account so that no new charges would occur.  I even got a $295 check in the mail from Lombardi Financial drawn on a different company [one of their other companies], but the check was good.  Then I go and look at my credit card statement and there's a new $295 charge on the account. 

My guess is they have this all programmed by a computer and they just charge you whenever they want to.  Or someone is helping themselves to the subscription revenue.  I'm disputing this latest charge and requesting a new credit card number as if it was stolen.  Because this company feels it necessary to keep stealing nearly $300 from me every so often.

For nearly $300 per year, you get zero back issues.  If you don't download your issue each month you don't get it.  They even got cute during the pandemic by publishing only ONE newsletter for all 4 subscriptions.  They can't work remotely like everyone else?  I'm paying $295 per year for this crap?  They boast about having 250,000 satisfied customers yadi, yadi, ya.  They have 249,999 because I'm not satisfied.  

Never opt-in for the automatic renewal with these people.  Make them work to keep you subscribed.  

I have checked my credit card statement today Tuesday, January 26th, 2010 and my refund has finally been credited to my account. I guess it just takes awhile, but they will give you your refund if you ask for it. However, there is still a foreign fee of $3.90 on my account from the report, but since I cancelled the renewal subscription I don't think I should be charged for something that I'm not getting, even though it's only $3.90.

I'll contact my credit card company with regards to that charge and see what they say.

The refund was processed on Friday, January 22nd, 2010 at 11:10 AM EST.

The credit card company normally takes 48 hours to process the refund from the consumer's side.

We will be contacting you today (Jan 25/10) to confirm that your refund has been properly credited to your account.

Regards,

Lombardi Customer Support

I would like to know when the refund has been done because as of right now I just checked my credit card statement once again, and it still shows up as a charge. I called the customer service people before checking here and they said they would contact the accounting department to see what's going on, but as of right now 1:00 PM PST on January 22, 2010 it still shows a charge on my credit card.

 I will wait a couple more days for my charge to be credited back to my account, and until then I will continue to check my credit card statement.

Customer has been given a full refund for his subscription. We've been in business since 1986 and have served over 1.4 million customers. We pride ourselves on excellent customer service and try our best for our customers.