Jay Simmons
Texarkana ,#2REBUTTAL Owner of company
Sun, June 02, 2013
In reference to the customers complaints that the three trailers he purchased were not DOT ready.
I received the customers complaint and reviewed the status if the trailers and discovered they had in fact just came in on trade and had not been inspected. Our Internet salesmen assumed they were. I contacted the customer and had him take the trailers to the closet store which was 30 miles from him and repaired the trailer. Customer had stacted he had already performed some repairs and we reimbursed hithis money for those repairs. Customer was satisfied and we apologized for this problem and have put in place a protocol to prevent this for the future.
Thanks