Complaint Review: long beach acceptance corp - Nationwide

I am also an unfortunate one who has had to deal with LBAC---They do prctice illigal acts and this I know for a fact since I am also in the Collection Field. I do know that it is against the law for them to contact anyone but you and any cosigner that you have on the loan. This they did to me...they contacted my grandmother and told her that I was late with my car payment, which I will admit I was, and that if I didn't return a call they would repo my car. They also practice the act of taking checks out of peoples account without talking to the account holder. I was not working for a few months and wanted to have them call my fiance, who I gave them permisssion to talk to, and get a checkby phone authorized. My fiance told me to give them the info and have them call him to verify that he said to do the payment. They took the info from me and never called him. That is a scary way to conduct business. I know that in mu company that we have to record all check and talk to the account holder. It doesn't matter who has the account, even if it is a spouse, if your name is not on the account then you cannot authorize a check. As far as the Fair Debt Collection Practice Act, you are allowed to contact a person one time a day. Also, LBAC contacted me at work, which I told them they cannot do for risk of losing my job. That again is a violation of the FDCPA, you can verbally be ceased from contacting a debtor at POE if they or anyone answering the phone tell you that you can't call. I am in the state of Minnesota, which staes that you cannot leave a message with a neighbor or third party, unless it is your home or POE number, to aid in receiving a call back. Contacting my grandmother is a violation of that. These are just a few things LBAC does that violates the FDCPA, so for all those that work for the company....just wait until there is that class action lawsuit and then you can disagree with us.

This is my whloe point , You are right that people with Long Beach have been late with payments.But does that give anyone a right to look down on us because we have been late ? The solution is simple. Read your contract as you said. People listen to me , LBAC or any other company is not out here to be your friend.It is all about money along with supply & demand.We need vehicles and we want vehicles. Sometimes our judgement is clouded by our wants than our needs. That's car dealers tell you sure we can get you approved.But many will not tell you up front with who or what you finance charges will be untill after they tell you the car is yours. Then you become excited over something new and expensive while you try to convince yourself you can afford it and that you deserve something new.This is where finance company's pray on you. I was happy when I was younger that I was getting a Honda Accord and getting rid of my Hyundai. I did not read carefully about my finance Charges which where 29%.That's right I said 29% . After years of being rip off with Mercury Finance I traded and financed with GE Capitol. Great company and they never threatend me,made feel like they were doing me a favor. They always worked with me. I bought a Minivan also a couple of years ago and financed with LBAC.It has not been the worst but it has not been the best either. I relize that the car technically belongs to LBAC and it is not your fault for misfortunes on customers part. But it would help if LBAC could be a little more understanding. This is just a request, along with a web site to manage our accounts. I can you say I have spoke to some very nasty people there and I have spoke to some very nice and pleasent people too. You can always ask to speak to a supervisor or another associate. Well comment back.

You state that you work for a company that does the repo's for LABC, so how can you honestly say that you know this company doesn't harrass people. You may want to call the FTC and get the facts straight a company can not discuss your status of your account with anyone except for the loan holder. Not the neighbors, employers, or anyone that will listen. As far as being financed and not knowing who is financing you at the time you sign the contract. I work in the insurance field and deal with new purchases on a daily basis, and wow they have no idea who is financing their car until they receive the payment book or a call. Unless they are pre-qualified, they have no idea who is financing them. What a funny concept not knowing who is financing them. And if the dealership gets a kick back they will send the paperwork to LABC and wow they get the kick back for the loan. Money makes the world go around and they want it for themselves. Just a FYI I have been in contact with the presidents office about the investigation on the comments on this web site and the harrassing calls that their loan holders are dealing with on a daily basis. If you would have read all of the comments you would have seen that comment too. The company has actually cleaned out alot of the ones that took free rein to threaten repo's and calling family members and employers to discuss their accounts. The top people in this company have received the paperwork from FTC and the BBB with the complaints on the employees. So you should really research everything before you come on to this website and preach to the consumers that are having problems with this company. Wheather they are late a day or a week they have no right to cuss to you on the phone. People have financial problems everyday in the wonderful country we live in, but that may not be you. You get more with honey than vinger. So please go to back to your prefect little world and be happy.

I am the Agent in Charge of a repossession company in eastern NC that does work for LBAC. I have been doing work for them for about a year and was searching around the internet and found several of these disturbing comments. I would like to this oppurtunity to make some comments of my own that will hopefully be viewed for what they are; third party. Having been a collections supervisor myself and now on the recovery side of the business, I feel that I do have the required skills and experience to make educated conjecture. I guess the first and most disturbing thing is a comment that was made about threats that LBAC had made and that someone had reported them to the Department of Justice. This is an outrageous lie. The type of violation mentioned is applicable under the Fair Debt Collection Practices Act which is US Code Title 8. This law is enforced by the Federal Trade Commission, not the DOJ. The DOJ has absolutely nothing to do with Title 8 or the Uniform Commercial Code when it comes to these types of issues. To say otherwise is simply inaccurate and inflamatory. Next is the common misconception that there are only certain times you can be called or repossessed. For some reason, a lot of people have the notion that you must be 3 months past due to get repossessed. There is no easier way to say this than to say that is flat wrong. If you read the back of the contrat that you signed, it does not give a time period for collection or repossession. The car belongs to the lienholder until paid-off, plain and simple. Next, to the people making comments about late charges when they are only a few days delinquent. What is a late charge? It is a charge for being late. 2 days past due or 100 days, you are still past due no matter what the reason. Late charges are in place to act as a deturrent from delinquency with the hopes that the consumer will pay on time rather than be charged a late fee otherwise. Now to Cindy in California. Who are you to tell any corporation how to structure their employees. And getting called because your late? Whose fault is that? In a perfect world, all customers would call and let the lienholder know if they were going to be late, but that rarely happens and it is sad. You are all grown adults crying about being called and harrassed when you won't pick up the phone and call first. Grow up and be responsible. Look at your contract and note the due date. That is the day the payment is due, period, end of discussion. After that, YOU ARE DELINQUENT. Next up is Pat in Ocean City. What can I say? I bet some lawyer told you that you have a good case. Good Luck. Hope you didn't pay a retainer because you lost it. Now its Byron's turn from Pueblo, CO. You say that you didn't even know who you were financed with when you bought your car. Well whose fault is that? 2 problems with your uneducated remarks that harken back to days of fist fights on the grade school playground. Read you contract. Every single retail installment agreement tells you more than you know. It tells, among other things, who is buying the car, who is selling the car, who is financing the car, the price of the vehicle, the finance charge as a percentage rate, the downpayment, the cost of credit as a dollar amount and the total finance price of the vehicle. It also specifically states the terms of lates charges and how and when they will be charged. I could easily go on, but I will close this and give you all the oppurtunity to come back. I belive it is abhorent to lob such vitriolic slander at a company who gave you a second chance when you needed it and this is thanks they get. I would challenge you to find one person who has commented "I was never even one minute late on all my payments and LBAC called me." You're not going to find it. That is because everyone of you have been past due. Think about that.

I am the Agent in Charge of a repossession company in eastern NC that does work for LBAC. I have been doing work for them for about a year and was searching around the internet and found several of these disturbing comments. I would like to this oppurtunity to make some comments of my own that will hopefully be viewed for what they are; third party. Having been a collections supervisor myself and now on the recovery side of the business, I feel that I do have the required skills and experience to make educated conjecture. I guess the first and most disturbing thing is a comment that was made about threats that LBAC had made and that someone had reported them to the Department of Justice. This is an outrageous lie. The type of violation mentioned is applicable under the Fair Debt Collection Practices Act which is US Code Title 8. This law is enforced by the Federal Trade Commission, not the DOJ. The DOJ has absolutely nothing to do with Title 8 or the Uniform Commercial Code when it comes to these types of issues. To say otherwise is simply inaccurate and inflamatory. Next is the common misconception that there are only certain times you can be called or repossessed. For some reason, a lot of people have the notion that you must be 3 months past due to get repossessed. There is no easier way to say this than to say that is flat wrong. If you read the back of the contrat that you signed, it does not give a time period for collection or repossession. The car belongs to the lienholder until paid-off, plain and simple. Next, to the people making comments about late charges when they are only a few days delinquent. What is a late charge? It is a charge for being late. 2 days past due or 100 days, you are still past due no matter what the reason. Late charges are in place to act as a deturrent from delinquency with the hopes that the consumer will pay on time rather than be charged a late fee otherwise. Now to Cindy in California. Who are you to tell any corporation how to structure their employees. And getting called because your late? Whose fault is that? In a perfect world, all customers would call and let the lienholder know if they were going to be late, but that rarely happens and it is sad. You are all grown adults crying about being called and harrassed when you won't pick up the phone and call first. Grow up and be responsible. Look at your contract and note the due date. That is the day the payment is due, period, end of discussion. After that, YOU ARE DELINQUENT. Next up is Pat in Ocean City. What can I say? I bet some lawyer told you that you have a good case. Good Luck. Hope you didn't pay a retainer because you lost it. Now its Byron's turn from Pueblo, CO. You say that you didn't even know who you were financed with when you bought your car. Well whose fault is that? 2 problems with your uneducated remarks that harken back to days of fist fights on the grade school playground. Read you contract. Every single retail installment agreement tells you more than you know. It tells, among other things, who is buying the car, who is selling the car, who is financing the car, the price of the vehicle, the finance charge as a percentage rate, the downpayment, the cost of credit as a dollar amount and the total finance price of the vehicle. It also specifically states the terms of lates charges and how and when they will be charged. I could easily go on, but I will close this and give you all the oppurtunity to come back. I belive it is abhorent to lob such vitriolic slander at a company who gave you a second chance when you needed it and this is thanks they get. I would challenge you to find one person who has commented "I was never even one minute late on all my payments and LBAC called me." You're not going to find it. That is because everyone of you have been past due. Think about that.

Evidently every that is responding has a valid concern.I am a full time Pastor and a Full time Police Officer.I by no means am looking to defraud LABC . It seems to me that this company has a preconcieved notion about their clients.I agree that we all have a finacial responcibility to LABC , but there is never any need to be rude,nasty,displeasent, or just plain mean to anyone.There is and old saying we all know ;You can catch more flies with honey than you can with vinegar ! I have been late on payments.Not intentionally and I have been threatend with a repo. I was not three months late. I was one month and I double up on the payment.I have never seen a statement for the three years I have been with them. I was financed with GE capitol with my other car and just paid it off last month($3930.00)and it feels great.They never gave me the Headache that LBAC has.I am curently seeking a way to get away from LBAC for good.Also evey one is not trying to be a deadbeat and not pay thier bills so the employees writing back ought to think before you write. Some of us have made mistakes in the past or have had misfortune and had to use a secondary finacial resource.That is no reson to think that we need to " work hard like everyone else ".

I have to laugh everytime I see a comment from an employee from LABC. You claim that the people that are making these comments for consumers to beware of your wonderful company. That they are late 20 to 120 days and they need to pay thier bills. I have had calls the next morning after a payment was due. How do you figure that the account is at least 20 days late. I have contacted the BBB and all I stated was a comment about LABC and they knew exactely what I was calling about that is sad. So your company is known for the phone calls and the threats your employees are making to your customers that are paying your wages. Another thing that is funny about your company is that everyone is a supervisor, I have never talk to so many supervisors. To many chiefs and not enough indians. Someday the proud employees of LABC will actual give their full name like all of the consumers that have comments about this wonderful company. There is nothing to be afraid of when you give your name. Unless you are afraid of the truth from all the of consumers comments.

I have been and employee of lbac for 3yrs I work in the collection dept, and never have seen or heard any of this going on. The accounts that we collect are 20-130 days past due, weather or not they were laid off or have unforseen medical expenses they need to make their payments. The deliquent accounts that feel they are being harrassed are the customers that do not return our calls and ignore letters sent to them to collect the debt they owe, we do understand that their are things that can happen to enable the customer making the pmt on time, but it is money we loaned them and it is their responsibility to continue to make the payments or arangements. Further more if you feel you are being harrassed call us back and talk to us instead of ignoring us. maybe that would change your thinking of being harrassed, after all we loaned the money you know you owe the money so pay it like we all pay our bills. You think that people that work for collections or for lbac do not have bills to pay themselves, we are responsible for our bills as you are to your's. We have people that like to report us for making 1 payment on an account and turnning the car back in, we lose money on these cars and after they are sold at an auction the customer is told that they are still responsible for the deficiancy balance on the total financed, they tend to not understand the collection or "loan servicing" because they think because they turned in the car and no longer possession the car they dont owe on the remaining balance, in a previous statement made from and employee of lbac " we didnt force you to sign contract at dealer and the terms and conditions are provided" READ the contact before you sign. Just because hard times might befall you people think that it makes them exempt from their financial responsibilties. Fianal we've all borrowed money and WE ALL NEED to PAY it Back

I have had people from your company show up at my home while I was not home and knock on my neighbors door to let them know I was late on a payment. I was late on a payment and tried to compromise with your company explaining that I had been laid off from my job after 15 years of service and that I had just found out that I was a diabetic and need to pay money for test and prescription drugs so I would not die and was told that the car payment should come first before the drugs. Classy people you have working there.

I have a loan with LABC the company from HELL!!! I have had phone calls from this company being a day late, demanding the payment or the truck. They have went as far as to call my mother, impersonating a police officer wanting to know where the truck was, mind you one day late on the payment. I have called to find what the late charges I owed to put in the payment and nobody can answer the question. So "G" why not your full name or is there something that you need to hide, if you are so proud to work for this company then you would have let everyone know. I have one questions for "G" what kind of reward do you get when you or a fellow employee harasses people threaten to take vehicles. Maybe that is where all the late charges come from and they are not allowed to let the consumer know, think about it. Cindy S

Maybe you are the one and only kind and ethical employee for LBAC. I have been 2 days late for a payment (in other words I mailed it 2 days later than I normally would have to get it there by my due date). This usually has been caused by some human error like life being too busy or forgetting to take the mail with me when I go out. By day 2 I am receiving harassing phone calls from your company. NOTE: this is TWO days late, not 80-120 like I think you said. They have also called relatives and friends and told them that I was going to lose my car because I was "very late in my payments". This, as stated above, is a clear violation of federal law and I have filed a report with the DOJ. May I also pass on a suggestion throug you - for many of us who are busy (especially those of us who work nights) being able to pay bills on the internet is a real time saver - and it makes it easy to get payments in on time. If LBAC instituted this on their web site it might help their collections.

I have a loan with this company. My loan has never been more than 5 to 6 days late, but yet I have a large amount of late fees placed on my account. I have contacted Long Beach Beach but know one wants to talk to me about it. If you are not late they don't want to talk to you. Employees at Long Beach are rude and have problems. My solution was to suit them. I will see them in court on June 20 to get them to remove these fees. You have to let scam companies know you mean business.

Contrary to your beliefs, "G", (was that your birth name or did you legally change it?) those of us saddled with your company are hard-working and we do pay our bills on time. The trouble is, some of us out here in the real world get laid off, end up with high medical bills, or become victims of other unforeseen circumstances. Join the rest of the hard-working Americans and try it for once, rather than holding down a job browbeating single mothers and unemployed heads of households. Before you go on about how "nobody forced us" to sign with you, keep in mind also that some car dealers, like Spradley Motors in Pueblo, Colorado (who I went to) purposely don't tell us who we're working with. We also don't find out about your percentage rates until we see our bill. As for your comment about everyone else obviously having "bad credit" as a prerequisite for signing on with LBAC, think again. My credit was spotless when I went to Spradley (still is, thank you), but I was put with you people because there were no high-dollar transactions on my credit history. It was as if I was a new buyer with no credit at all. It would appear that your mouth overloaded your brain on that count, hm? In regards to "we are a great group of employees" and so on, it must be seen from the quantity of derogatory posts that something is very wrong with your company. I can personally vouch for ongoing violations of the Fair Debt Collection Act. Despite having my contact information, LBAC continues to call everyone else and harass them. Why is that? It's clearly a violation of federal law to have your people talking about my account to non-involved parties. Is that your definition of "great"? Well, I don't expect you to understand, since you obviously can't even read the instructions to the left of the box you typed your rebuttal in. Remember the one that says, "Don't use all CAPITAL LETTERS, it's hard to read"? If you can't follow simple instructions like that, how can you expect us to believe that you know what your company's up to?

They filed the following rebuttal to the above Rip-Off Report: Their name: G Their relationship to the company: Devotee Rebuttal: I WORK FOR LONG BEACH ACCEPTANCE AND ALL OF THESE REMARKS WERE MADE FROM PEOPLE WHO GOT CALLS FROM US AFTER THEY WERE 20 TO 130 DAYS PAST DUE. IF YOU WERE TO PAY YOUR BILLS ON TIME, YOU WOULD HAVE NO PROBLEM WITH US. LONG BEACH ACCEPTANCE IS A HIGH RISK COMPANY AND IF YOUR CREDIT WASN'T BAD, YOU WOULD HAVE BEEN FINANCED WITH SOME OTHER FINANCE COMPANY. JOIN THE REST OF THE HARD WORKING AMERICANS AND PAY YOUR BILLS...ON TIME. WE ARE A GREAT GROUP OF EMPLOYEES WHO WORK HARD TO PROVIDE YOU WITH THE MOST OUTSTANDING CUSTOMER SERVICE. BOTTOM LINE IS, WE LOANED YOU THE MONEY FOR YOUR CAR, WE DIDN'T MAKE YOU SIGN THE CONTRACT WHICH CLEARLY STATES ALL TERMS ON THE REVERSE SIDE OF IT, AND WE WILL COLLECT OUR MONEY. WE ARE A STRONG CORPORATION AND WILL CONTINUE TO GROW. THANK YOU FOR YOUR BUSINESS, GOOD OR BAD.