- Report: #1425932
Complaint Review: Loopnet.com - Internet
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Author Confirmed
Why?
Loopnet.com
Internet, United States
Web:
Loopnet.com
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Business Rating:
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Tell us has your experience with this business or person been good?
Loopnet.com CoStar Horrific Multi-Year Ordeal, cannot cancel membership, forced to pay exorbitant fees monthly
Dealing with Loopnet feels a lot like getting mugged.
(1) The customer service is horrible - it's not the reps' fault, they're usually pretty nice (you can tell they feel sorry for the customers due to LoopNet's horrific billing practices), but a lot of LoopNet's policies are designed to swindle their consumers.
(2) If you dispute a charge on your credit card, they send their legal team after you and your credit card company.
(3) If you miss the cancellation cutoff point by even a second, you are locked in for another year . . . having to pay upwards of $5,000 to $6,000 per year, all without the ability to cancel or contest the charges without having to face their legal team.
(4) Once upon a time, LoopNet was a fantastic company offering valued services at a reasonable price. After they were acquired by CoStar, these hostile billing practices will NOT FAIL to leave a bad taste in your mouth. PERMANENTLY.
I'd like to say that CoStar is most likely also a horrible company (going by LoopNet's newly hostile attitude), but I've never bothered to find out . . . I can't bring myself to subscribe to CoStar's services after this ongoing horrific experience with LoopNet that my company and I were forced to endure for two years.
LoopNet is the worst real estate and/or web company that I, or any of my co-workers and colleagues, have ever had to deal with. Please save yourselves the trouble.
