Complaint Review: Lotion Town - Indianapolis Indiana

Just wanted to let you know that I noticed something very interesting while I was writing up a report and reading some of the others....I made my purchase with a "different" company, however, they have the same physical address as this one... I think there's a couple different websites using the same address.  And honestly, if the owner knew anything about business, he/she would know that you really shouldn't be putting any pertinent information unless absolutely necessary; also maybe I didn't notice, but I don't see the owner's name anywhere. You would think that since they're willing to "stand" behind their company and insinuate that you were making a false claim, that they would have the guts to sign their statement with their name... and not one of the fake names they so cleverly use when they happen to reply to an email!

Yes, they are not adding their names because, as you probably know, they are asked not to provide last names.  It's a security issue.  As far as legitament information regarding their order number and tracking number; it's irrelavant.  I'm sure they have it, just as I do, and I'm sure that they've emailed and emailed, and called and called and have still had no response.  Lastly, Do you really think that this many people are out to get you???? They're all just making it up, right??? Think again!!!

I won't post my name to the internet and quite truthfully that is irrelevant to your crime.  How dare you challenge the validity of my report as your "competition attempting to damage or sabotage your reputation"!  You don't need any help, you have done an excellent job of damaging your own reputation.  You should try to run a legitimate business and not steal from others. 

Here is your order number you sent to me as a confirmation.  I'm sure the number is just as worthless as the order I placed with Lotion Town

yhst-49830477858661-7499

Just for the record, I have supplied my first and last name to the Attorney General.

Unlike you, I actually received a part of my order.

In the box with one of my pieces of merchandise, it had a note that said the other was backordered. I waited weeks to get it, then followed up with emails. I was told that it would be sent out.

I have never received this item nor have I received any refund on my purchase. I have sent numerous emails and they were only responded to 2x. THe others have been ignored.  Each email i have sent has been a forward of the other so they couldn't say i haven't tried contacting them.

Hey owner of the company, how about you start doing good business instead of trolling ripoff report.com! I also reported you to the indiana attorney generals office, fyi.

Once again no name or any information to show who this customer is.  We would love to help, but this looks like another case of sabotage by our competition.  There is no last name or any other information to tell if this is a legit customer or not.  We try to satisfy every customer.  We literally have thousands of customers and realize that we can't please every one of them, but we try.  Unfortunately with no last name, order # or anything else, we can only assume that it is our competition badmouthing our good name and reputation.

Owner of Lotiontown.com

Attorney General Steve Carter Sues Indianapolis Residents Peddling Tanning Products Customers Burned by Online Sales (INDIANAPOLIS, IN) Indiana Attorney General Steve Carter has filed a lawsuit against four Indianapolis residents for failing to deliver tanning products sold online. The attorney general alleges that Trina S. Hasty, Wendy J. Hasty, Virginia L. Hoffman and Dane A. Laster advertised and sold tanning lotions, oils and other products using more than a dozen business names. They include Lotion Town, lotiontown.com, Tanning Products, Indoor Tanning Lotion, Best Indoor Tanning, Cheaper Lotions, Payless Lotions and paylesslotions.com. The lawsuit, filed in Marion Superior Court, is seeking refunds for at least 12 people who purchased products between October, 2007 and May, 2008. The attorney general's office expects that number to increase, as more consumers file complaints. Some customers paid more than $100 and received nothing in return, said Carter. Those that tried to get their money back got caught in a web of confusing and misleading contact information. In addition to consumer restitution, the attorney general's office is seeking civil penalties of up to $5,500 per violation, as well as investigative costs. Internet purchases are one of the leading sources of complaints filed with the Indiana Attorney General's Office. Consumers should keep the following guidelines in mind when shopping online. * Research vendors and personal sellers before making online purchases. Confirm an online seller's physical address and phone number. * Carefully choose payment methods. Some credit card issuers may provide warranty, return and/or purchase protection benefits. * Maintain a paper trail. Print and save records of online transactions, including the product description and price, the online receipt and copies of any e-mail(s) exchanged with the seller. The Consumer Protection Division of the Office of the Indiana Attorney General works to safeguard the rights of Indiana citizens every day. Consumers with questions or complaints should visit www.IndianaConsumer.com or call 1-800-382-5516.

Attorney General Steve Carter Sues Indianapolis Residents Peddling Tanning Products Customers Burned by Online Sales (INDIANAPOLIS, IN) Indiana Attorney General Steve Carter has filed a lawsuit against four Indianapolis residents for failing to deliver tanning products sold online. The attorney general alleges that Trina S. Hasty, Wendy J. Hasty, Virginia L. Hoffman and Dane A. Laster advertised and sold tanning lotions, oils and other products using more than a dozen business names. They include Lotion Town, lotiontown.com, Tanning Products, Indoor Tanning Lotion, Best Indoor Tanning, Cheaper Lotions, Payless Lotions and paylesslotions.com. The lawsuit, filed in Marion Superior Court, is seeking refunds for at least 12 people who purchased products between October, 2007 and May, 2008. The attorney general's office expects that number to increase, as more consumers file complaints. Some customers paid more than $100 and received nothing in return, said Carter. Those that tried to get their money back got caught in a web of confusing and misleading contact information. In addition to consumer restitution, the attorney general's office is seeking civil penalties of up to $5,500 per violation, as well as investigative costs. Internet purchases are one of the leading sources of complaints filed with the Indiana Attorney General's Office. Consumers should keep the following guidelines in mind when shopping online. * Research vendors and personal sellers before making online purchases. Confirm an online seller's physical address and phone number. * Carefully choose payment methods. Some credit card issuers may provide warranty, return and/or purchase protection benefits. * Maintain a paper trail. Print and save records of online transactions, including the product description and price, the online receipt and copies of any e-mail(s) exchanged with the seller. The Consumer Protection Division of the Office of the Indiana Attorney General works to safeguard the rights of Indiana citizens every day. Consumers with questions or complaints should visit www.IndianaConsumer.com or call 1-800-382-5516.

Attorney General Steve Carter Sues Indianapolis Residents Peddling Tanning Products Customers Burned by Online Sales (INDIANAPOLIS, IN) Indiana Attorney General Steve Carter has filed a lawsuit against four Indianapolis residents for failing to deliver tanning products sold online. The attorney general alleges that Trina S. Hasty, Wendy J. Hasty, Virginia L. Hoffman and Dane A. Laster advertised and sold tanning lotions, oils and other products using more than a dozen business names. They include Lotion Town, lotiontown.com, Tanning Products, Indoor Tanning Lotion, Best Indoor Tanning, Cheaper Lotions, Payless Lotions and paylesslotions.com. The lawsuit, filed in Marion Superior Court, is seeking refunds for at least 12 people who purchased products between October, 2007 and May, 2008. The attorney general's office expects that number to increase, as more consumers file complaints. Some customers paid more than $100 and received nothing in return, said Carter. Those that tried to get their money back got caught in a web of confusing and misleading contact information. In addition to consumer restitution, the attorney general's office is seeking civil penalties of up to $5,500 per violation, as well as investigative costs. Internet purchases are one of the leading sources of complaints filed with the Indiana Attorney General's Office. Consumers should keep the following guidelines in mind when shopping online. * Research vendors and personal sellers before making online purchases. Confirm an online seller's physical address and phone number. * Carefully choose payment methods. Some credit card issuers may provide warranty, return and/or purchase protection benefits. * Maintain a paper trail. Print and save records of online transactions, including the product description and price, the online receipt and copies of any e-mail(s) exchanged with the seller. The Consumer Protection Division of the Office of the Indiana Attorney General works to safeguard the rights of Indiana citizens every day. Consumers with questions or complaints should visit www.IndianaConsumer.com or call 1-800-382-5516.

Attorney General Steve Carter Sues Indianapolis Residents Peddling Tanning Products Customers Burned by Online Sales (INDIANAPOLIS, IN) Indiana Attorney General Steve Carter has filed a lawsuit against four Indianapolis residents for failing to deliver tanning products sold online. The attorney general alleges that Trina S. Hasty, Wendy J. Hasty, Virginia L. Hoffman and Dane A. Laster advertised and sold tanning lotions, oils and other products using more than a dozen business names. They include Lotion Town, lotiontown.com, Tanning Products, Indoor Tanning Lotion, Best Indoor Tanning, Cheaper Lotions, Payless Lotions and paylesslotions.com. The lawsuit, filed in Marion Superior Court, is seeking refunds for at least 12 people who purchased products between October, 2007 and May, 2008. The attorney general's office expects that number to increase, as more consumers file complaints. Some customers paid more than $100 and received nothing in return, said Carter. Those that tried to get their money back got caught in a web of confusing and misleading contact information. In addition to consumer restitution, the attorney general's office is seeking civil penalties of up to $5,500 per violation, as well as investigative costs. Internet purchases are one of the leading sources of complaints filed with the Indiana Attorney General's Office. Consumers should keep the following guidelines in mind when shopping online. * Research vendors and personal sellers before making online purchases. Confirm an online seller's physical address and phone number. * Carefully choose payment methods. Some credit card issuers may provide warranty, return and/or purchase protection benefits. * Maintain a paper trail. Print and save records of online transactions, including the product description and price, the online receipt and copies of any e-mail(s) exchanged with the seller. The Consumer Protection Division of the Office of the Indiana Attorney General works to safeguard the rights of Indiana citizens every day. Consumers with questions or complaints should visit www.IndianaConsumer.com or call 1-800-382-5516.