Complaint Review: Louvella - Internet

SCAM SCAM SCAM - DR OZ SHOULD BE ASHAMED - LOUVELL AND IV INNA VICTORIA IS A SCAM 

I ordered a 14 day trial of the products advertised by Dr. Oz on the evening of Nov. 26, 2015.  A skin care product.  My first clue that this was a scam should have been that the price for the product of $89.95 after the 14 day trial, was only the first of two products, EACH $89.95.  

I did not receive a confirmation email but I did make a note of the date that the 14 day trial would be complete as Dec. 10th. I did not receive the product until the last day of the trial and when I tried to reach them to cancel, I got a blank screen online.  Then the next day they began processing the fee.  I called my bank to stop payment but they said the charges were already in process.  I enlisted their help to get a phone number that actually took me to a customer service line and the bank stayed on the line until someone finally answered and then monitored the call. 

They claimed that I received a confirmation of my order on the date I ordered it (Nov 26), which I did not, and on it was a link to the cancellation page and I could have canceled at any time.  Why would I cancel if I had not received the product and not had the opportunity to try the product?  In any event,  I did not receive the cancellation link from them until I received a "confirmation" email, stating that the products were not shippable,  posted at 12:51 AM this morning, Dec. 10th.  What?  But I had received them on Dec. 9th.  

The customer service representative was not helpful, obviously a part of the scam.  She said her name was Anna Martinez, but she lied.  When I received her cancellation confirmation email, her name was Anna Pineda and she said she was the manager.  I could hear other customer service representatives talking in the background.  It was obviously a phone bank.  The company represented on her email was Modern Media Group.  I could find no direct link to this group online.  This is obviously also, part of the scam.

 The phone numbers to contact the company regarding the charges to my bank account, took me to one that did not answer but had a mechanical voice repeating a long list of number and then went to a busy signal, and another one that put me on a menu offering 17 different products I could order, from Direct TV to State Farm Insurance.  This call finally dead ended.  

So as I see it the scam goes like this: 

Order Placed Nov. 26, 14 day trial, but delay shipping so that it arrives the last day of the trial period so that the customer will not have opportunity to try the product and cancel if it does not work. $180 to us.  

No order confirmation email will be sent, but we will tell them it had been sent on the day they placed the order but not have access to that proof and we will tell them that that email included a link to the order cancellation page.  The customer will not receive the email prior to the end of the trial period, so they will not be able to cancel in a timely manner. 

Customer will receive the product on the last day of the 14 day trial and a "confirmation" email dated just after midnight on the day after receipt of the product, stating that it was "not shippable",  just to confuse the issue a little further.  In order to CYA, this email includes the link to cancel the subscription, which, when accessed, takes the customer to a blank page.

This is a total run-around, scam and I am furious at being manipulated.  I want everyone to know what they are doing and try to protect yourself.